VP Product Management

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

The Director/VP of Product Management role combines deep product expertise with exceptional leadership capabilities to simultaneously champion both product excellence and organizational success by delivering products within their product domain of responsibility that meet market needs while advancing company goals.

The Director/VP Product Management role is responsible for developing comprehensive product roadmaps that prioritize conflicting stakeholder needs while maintaining product focus, strategic product development and product excellence.

Responsibilities Include:

• Product Portfolio Oversight: Oversee the complete product lifecycle from conception to launch and beyond, including:

  • Tracking product and market analytics to inform significant decisions and define key performance indicators (KPIs) to measure product success

  • Prioritizing features, managing trade-offs, and ensuring products meet both market demands and customer expectations.

• Cross-Functional Collaboration: Work with and through other leaders and cross-functional teams, to ensure alignment across business stakeholders, product, engineering, marketing and development teams.

  • Communicate development progress, suggestions, and concerns internally; provide solutions if roadblock arise.

• Business and Financial Management: Allocate budgets effectively across product initiatives and develop strategies to increase revenue and profitability through product initiatives.

• Market Intelligence: Analyze market trends, opportunities, and the competitive landscape to identify emerging opportunities and position the company’s products as competitive and differentiated in the marketplace.

  • This work is supported through close partnership with the Product Marketing, Competitive Intelligence, and Customer Experience Centers of Excellence (COEs).

• External Presence: Serve as the face and voice of the product, building Centivo’s reputation as a market leader, through speaking engagements, press, thought leadership and representation the company externally at industry conferences.

• People Leadership: through demonstration and serving as a role-model of Centivo’s leadership skills and behaviors, builds and leads high performing teams through setting direction, managing performance and developing talent within and mentoring others outside the function.

Qualifications:

Required Skills and Abilities:

• Demonstrated experience successfully launching and scaling innovative, customer-centric products that provide sustainable, competitive advantages to the business.

• Demonstrated expertise in user experience principles, market trend analysis, and competitive analysis.

• Demonstrated experience building and launching innovative products in the large group insurance and self funded market.

• Experience balancing large group requirements with market trends.

• Experience building short and long term product road maps to the ASO market

• Demonstrated ability to communicate product vision and strategy clearly to both technical and business audiences.

• Demonstrated aptitude for building consensus among stakeholders

• Significant ability and experience developing products from ideation through executions with a disciplined product development lifecycle

• Displayed ability and experience with building digital products that drive revenue, user retention, NPS / CSAT etc.

• Familiarity and understanding of product management tools, metrics, and adoption methodologies, as well as software development processes and agile methodologies.

Education and Experience:

• Bachelor’s degree required, advanced degree in appropriate discipline preferred

• 10 years of experience in product management or related role, including product lifecycle management and successful track record of developing and launching product

• 5 years experience the large group insurance and self funded market.

• 5 years of proven leadership experience leading, managing, developing and scaling high-performance product teams

Preferred Qualifications:

• Work experience in stop loss and captive program setup, required, with additional experience in fully insured or provider reinsurance preferred

• Understanding of how to effectively implement a stop loss program and features

• Experience in driving clinical care, primary care a plus

• Ideal experience includes that within the EMR or clinical space, within a health plan is a plus

• Ideal experience includes experience in virtual care delivery, primary care a plus

Work Location:

• An ideal candidate would be assigned to the Buffalo or NYC Office with ability to work from home on a hybrid basis

• Strong candidates who meet are job criteria may be considered to work remote

Leadership Skills & Behaviors:

● Strategic Thinking – Knack for sorting through clutter to find the best route, often by pulling up from the current complexity to identify patterns that guide future direction and allow one to narrow the options and articulate the options from which others can work backward.

● Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.

● Systems/Analytical Thinking – Demonstrates the ability to think fluidly and integrate information. Able to anticipate non-linear and non-obvious relationships. Often includes an ability to think holistically/conceptually – very powerful when accompanied by ability to communicate & clarify tactically.

● Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives that test assumptions and thinking. Considers different points of view, sometimes with fragmented information, to arrive at practical, effective, actionable next steps.

● Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, what we know and don’t know to make sure team members know what they need to know.

● Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.

● Coach – Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.

● Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network.

● Customize – As managers, we need to understand what makes each team member unique, and then customize, tailor and adapt how we support them.

Centivo Values:

● Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

● Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

● Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.