VP of Sales Operations

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Care for Business is Care.com’s fastest-growing business unit, providing family care benefits for world-class enterprise employers. Our services support our clients' employees across their most important family care needs, so they can focus on doing awesome things at work.

As Vice President of Sales Operations for Care for Business, you will have the opportunity to put in place the foundation to enable accelerated scaling of this high-priority business within Care.com. Working cross-functionally, you'll partner to establish and optimize a broad range of business drivers – from pricing strategies to pipeline management and forecasting to commission structures to sales enablement resources. You will lead a dedicated and growing sales ops team to help take Care for Business to the next level.

Work Environment: Hybrid
Work Location: Dallas Texas (Eligible candidates must be located in Dallas,Texas or be open for relocating)

What Your Days Will be Like:

• Play a critical role in partnering and regularly interacting with Care for Business’ leadership team, sales, finance, marketing, product, and servicing operations to improve systems, processes, and tools to enable the business to scale rapidly
• You and your team will be a key part of putting the building blocks in place and streamlining processes to enable the Care for Business business to achieve its full potential.

What You'll Be Working On: 

• Build a culture of continuous improvement that is engaged in ongoing testing to deliver the most relevant sales processes and strategies
• Develop compelling and insightful recommendations and lead execution against initiatives in a dynamic, entrepreneurial environment
• Oversee the upgrade/re-implementation of Salesforce, playing an active role in developing the framework of the new instance and new CPQ process/tools
• Lead how we use key sales systems, processes, and tools (e.g., Salesforce, Docusign, Gong, ZoomInfo, etc.) to enhance the efficiency and effectiveness of the sales team
• Manage sales data integrity across all tools and platforms
• Oversee pricing approvals and process implementation. Optimize our current pricing model.
• Support annual sales compensation planning with data, documents, insight, and analysis. Determine appropriate performance measurements across sales teams.
• Develop, maintain and track dashboards to support timely and informed decision-making
• Ensure KPIs/metrics used to track the business are consistent across teams and align to broader business initiatives
• Identify opportunities to improve sales effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development
• Develop data-driven insights and recommendations on pipeline, segmentation and targeting strategies. Apply analytical rigor to determine ideal customer profiles and profitability.
• Lead sales performance reporting and forecasting
• Analyze sales, channel and top-of-funnel data to make recommendations to senior leadership on optimizing our go-to-market strategy for existing and new initiatives

What You’ll Need to Succeed:

• 7-10 years of experience with increasing responsibility in sales operations, revenue operations, or business operations, including 5+ years of management experience
• Excitement to build robust processes and scalable systems for a rapidly growing and evolving sales organization
• Capable of running complex, multi-disciplinary projects
• Significant entrepreneurial drive and willingness to roll up sleeves to directly solve challenging problems
• Demonstrated ability to apply analytical rigor to solve complex business problems
• Experience creating and managing compensation plans that incentivize desired behavior/outcomes
• Expert experience with Salesforce and understanding of other core sales applications, including experience with CPQ tools, workflows, calculated fields, custom reports, etc.
• Advanced Excel skills; experience with Tableau a plus

Company Overview
Available in more than 21 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Salary Range
 $200,000 - $250,000 : The base salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

#LI-Hybrid