Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
First things first: What is this role about?
You’re probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. After all, we’re a company backed by Sequoia, the world’s most prestigious VC known for their investment in Facebook, Instagram, Whatsapp and the like, with an awarded woman CEO and a team across the globe that takes the word “diversity” very seriously. We are a community of entrepreneurs, with a strong and innovative product culture, and a differentiated product that attracts big logos. Our go-to-market strategy has been proven in 19 markets already. But that’s exactly why we think that nothing says more than the real experience. We’re underdogs who believe in the power of actions more than anything. Our country managers are conversation starters, network builders, and noise makers. Being a part of our business development team requires a great sets of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our current country managers to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.
What we expect from you
Minimum 8 years of proven experience in enterprise sales in a SAAS, Digital Marketing, or E-commerce company
Minimum 4 years of management experience, leading a team of enterprise sales and customer success executives
Demonstrated success in an impact-driven role directing the growth of a business., preferably with a high-growth, enterprise SaaS company
A track record of signing new enterprise-level clients and exceeding quotas with excellent prospecting skills
Extensive portfolio within the retail, travel, finance and other industries as well as a network of Digital, SEO and SEM agencies and strong knowledge of local e-commerce is a must
Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level; ability to interact at all levels of an organization
Multi-faceted and adaptable: you are able to handle high-level strategy planning without sacrificing day-to-day operations, and are not scared of getting your hands dirty
Proven oral and written communication abilities; you’re known to be the a persuasive and inspiring person
Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
Superior project and time management skills. And a keen eye for detail!Passion for testing, measuring and improving outreach and follow up effectiveness
The ability and flexibility to work cross-functionally in a fast-paced startup environment as well as high emotional intelligence
A university degree in Business, Marketing, or related fields. Previous experience with travel, ecommerce and retail industries are a big plus!
Base in Mexico City, with ability to travel as needed.
Responsibilities:
Lead the country business and establish Insider as the market leader in this competitive market environment
Focus on retention of clients by establishing a consultative and trusted adviser relationship that focuses on growing Customer Lifetime Value for our clients.
Maintain a working knowledge of all other Insider products/services, competitive product lines, differentiators and industry trends through self-education and Insider's resources.
Recruit and manage staff including performance monitoring, mentoring, and training.
Communicate the needs of the customers, along with feedback to the relevant Product Management Team and identify new business opportunities and capitalize on them
Establish strategic partnerships to grow the business
Own the business plan of Insider - Mexico and Colombia
Monitor the market conditions and formulate strategies in order to establish and grow the business and effectively implement those strategies via clear goals and objectives.
Manage all operations within the region. Including taking responsibility for profit, revenue, quality targets, and recruitment.
Develop and maintain C-level relationships with the key accounts.
Act as a liaison between the Head Offices (London & Singapore) and the Spanish Latam offices.
Participate and represent Insider in Industry trade events and other marketing initiatives.
Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)
Challenging. Rewarding. Exciting. Fast-paced. Intense.
We work together as a family to build this company. Everyone is expected to act as an owner and to grow fast. We are a small and fast growing team from across the world and keep flat hierarchies for maximum impact. We are energized by broadening our scope of responsibility & horizon, are curious, and love stepping outside of your comfort zone because we know that this is how we will learn the fastest. We know that hard work beats talent - an Insider combines both. We help each other, teach each other, and learn from each other. We believe that world-class performance is a byproduct of an empowered, well-trained, and happy team. We think positive and have a solution-oriented mindset - a problem is an opportunity to be explored.
Reach out if you find yourself in this culture regardless of whether there is a relevant job posting right now - if there is a fit we want to get to know you. Be part of the journey!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
