Lead globally distributed engineering teams that drive technology solutions and operational excellence across iHerb’s e-commerce platforms, enhancing customer experiences and fulfillment operations.
About iHerb
iHerb is a leading global e-commerce platform specializing in vitamins, supplements, and wellness products, serving millions of customers across 180+ countries. Our technology platform operates at massive scale, supporting complex global logistics, payments, personalization, and regulatory requirements. Engineering at iHerb is a core strategic function, not a support organization.
This role will lead globally distributed engineering organizations supporting customer-facing e-commerce experiences, core Order-to-Cash (OTC) capabilities, and technology that powers fulfillment centers and logistics. The role sets technical and cultural standards while ensuring platforms are resilient, secure, and built for sustainable velocity.
Engineering Leadership & Strategy
Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy
Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations
Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion
Balance speed, quality, reliability, and cost at scale
Establish clear architectural direction while empowering teams to make strong local decisions
Organization & Talent
Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development
Lead and mentor Engineering Directors, Senior Engineering Managers, and Staff/Principal Engineers
Set expectations for engineering excellence, accountability, and outcomes
Execution & Operational Excellence
Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions
Own the end-to-end delivery pipeline from code commit through production, partnering closely with a centralized DevOps organization
Establish an owner/operator mindset within engineering teams, emphasizing service reliability, availability, and operational accountability
Embed SRE principles into engineering practices, including service-level objectives (SLOs), error budgets, and blameless incident reviews
Establish strong Test Engineering practices across automation, quality strategy, and shift-left testing to improve speed and confidence
Partner with SRE, Security, Infrastructure, Enterprise Systems, and Compliance teams to ensure services meet PCI, SOX, and pre-IPO control requirements without sacrificing delivery velocity
Use metrics across delivery, quality, reliability, and operational health to drive continuous improvement
Architecture & Technology
Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations
Ensure robust integration with ERP systems, including SAP, as part of the broader Order-to-Cash ecosystem
Ensure systems are secure, scalable, and compliant with global regulations
Lead the thoughtful adoption of AI-enabled capabilities within the SDLC, including developer productivity, test automation, code quality, and operational insights
Evaluate and introduce new technologies pragmatically, reducing technical debt while enabling rapid innovation
Cross-Functional Partnership
Partner closely with Product Management to align engineering investment with customer and business priorities
Collaborate with Data, AI, UX, and Operations leaders to deliver end-to-end solutions
Communicate clearly with executive leadership on progress, risks, and trade-offs
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Proven experience leading globally distributed, multi-team engineering organizations
Strong technical foundation in modern architectures (cloud-native, microservices, APIs, data platforms, enterprise integrations)
Demonstrated success delivering complex, mission-critical systems spanning e-commerce, back-end platforms, and operational systems
Experience partnering with Product, Operations, and Business leaders at the executive level
Preferred
Experience in global e-commerce, marketplaces, logistics, or high-volume transaction platforms
Exposure to data platforms, personalization, or AI/ML-driven systems
Experience operating in hybrid environments (in-house, vendor, SaaS)
History of scaling engineering organizations through rapid growth
Generally requires 15+ years of software engineering experience, including 8+ years in senior engineering leadership roles.
Education Requirements:
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
iHerb is the largest eCommerce platform specializing in vitamins, minerals, and health products, providing over 50,000 high-quality items from 1,800 brands to customers in over 180 countries. Our mission is to make health and wellness accessible to everyone by offering a curated selection of products at the best value, delivered with a seamless shopping experience.
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