About Appspace:
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role as a VP, Customer Support:
Are you a visionary support leader passionate about turning customer service into a competitive differentiator? Appspace is seeking a dynamic and highly experienced VP, Customer Support to lead our worldwide team. This pivotal role reports directly to the Customer Success Leader and is responsible for scaling our global support operations and driving a superior Customer Experience (CX) that fuels retention and growth.
We are looking for a leader who is both deeply technical and strategically focused on people and customer relationships. You will mature our existing modern support practices (including Intelligent Swarming), significantly reduce ticket deflection through optimized self-service, and cultivate a high-performance, positive team culture globally.
A Day in the Life of an VP, Customer Support:
1. Customer Experience & Relationship Building
2. Operational Excellence & Modern Practices
3. Team Leadership & Global Integration
What You’ll Need:
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
Disclaimer:
Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.
If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.
Appspace is an all-in-one platform to connect your people, places, and spaces! People should love where they work. That’s why Appspace helps companies create a better working experience for every workplace and every employee. Because when people love where they work, they can accomplish incredible things. Today, work happens everywhere, and Appspace brings together the physical and digital workplaces by improving communication, organization, and productivity. Our platform is easy to set up, works with your existing technology, and flexes to fit your company’s needs. Featuring dozens of app integrations, it works best however you work best and improves how you collaborate with your colleagues—plus, it simplifies work processes so you can get things done faster and easier. With a platform that’s built for how you work, we’re helping businesses like yours replace point products that don’t work well together with an organized, engaging workplace experience platform that’s a joy to use.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's