VP, Customer Success - North America

Smartly is seeking a high-impact, commercially driven executive to serve as the VP, Customer Success, North America. Reporting directly to the SVP, Global Customer Success, you will lead the entire North American region. You will oversee a high-performance organization that includes Directors, Client Partners (CPs), Customer Success Leads, Customer Success Managers (CSMs), and Managed Services teams.

This is a critical leadership role within Customer Success—the commercial engine of Smartly. Based in NYC, you are responsible for the strategic and financial health of our portfolio of existing customers in North America, ensuring our largest advertising partners unlock the full value of our AI-powered platform through ambitious growth and sophisticated partnership expansion.

As the Vice President, Customer Success at Smartly you will…

• Regional Commercial Leadership: Lead the commercial direction and strategic vision for the North American region. You will be responsible for coaching and managing a complex, multi-layered organization, ensuring alignment between commercial strategy and execution across all leadership and contributor levels.
• Revenue Accountability: Own an ambitious regional revenue goal. You will be accountable for managing the regional P&L in close partnership with the SVP, Global Customer Success, driving high-velocity growth through the expansion of our portfolio of existing customers.
• Executive Partnership: Build and maintain deep relationships with C-level marketers at our most strategic accounts, serving as the trusted source for their digital transformation and AI-driven advertising strategies.
• Organizational Excellence: Oversee a multi-threaded team of Commercial Leads (CPs) and Service Delivery teams (CSMs/Managed Services), fostering a culture of high performance, accountability, and a commercial growth mindset.
• Talent Development & Mentorship: Serve as the lead mentor and coach for the region. You will be responsible for developing the next generation of leadership, fostering a culture of continuous learning, and building a robust internal talent pipeline.
• Strategic Alignment: Partner cross-functionally with Sales, Product, Engineering, Marketing, Operations, Events, and Partnerships to ensure North American market needs and marketer feedback are integrated into the global business strategy, product roadmap, and go-to-market execution.

We are looking for someone with…

• Experience: 10+ years of experience leading enterprise Customer Success, Sales, or Account Management teams within SaaS, AdTech, or Media platforms.
• Advertising Expertise: Deep knowledge of the digital advertising landscape, including ad tech, major platforms (Meta, Google, TikTok, etc.), and the evolving role of AI in marketing.
• Marketer Landscape Expertise: A deep understanding of the broader marketer landscape, including specific industry verticals, the opportunity size each presents, and the unique business needs and pressures facing marketers in different sectors.
• Leadership Track Record: Proven ability to lead large, complex organizations in a fast-paced, high-growth environment.
• Commercial Acumen: Demonstrated success in meeting and exceeding ambitious revenue and growth targets at the enterprise level; comfortable with P&L management and commercial negotiations within a portfolio of existing customers.
• Executive Presence: Exceptional ability to influence and partner with C-level marketing executives at the world’s largest brands.
• People First: A fundamental commitment to a "people first" philosophy, combined with a deep passion for coaching, mentoring, and developing high-performance teams.

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…