VP, Customer Success

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The VP of Customer Success will set the vision and lead the charge on customer value - driving adoption, retention, and bold expansion across CLEAR’s rapidly growing B2B customer base. Reporting to the EVP, C1, you’ll define what success means for our members and customers and ensure we deliver it every day. This role is about leading with purpose, driving impact, and building trust at scale. You’ll shape CLEAR’s long-term customer success vision, lead a world-class team, and execute strategies that deepen relationships, grow our footprint, and turn great experiences into lifelong loyalty. Your work will be central to how we retain, expand, and champion every CLEAR customer.

What you'll do:

• Define and execute a scalable Customer Success vision that embeds with CLEAR’s business objectives.
• Partner cross functionally to define customer strategies that increase product adoption and usage.
• Represent voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality.
• Drive initiatives that strengthen customer relationships into enduring advocacy and partnership opportunities.
• Lead and a high-performing team through example, driving a culture of accountability, growth, and customer-centricity.

How you'll measure success:

• Targets against renewals, contract extensions, and upselling
• Product usage and adoption goals
• Partner satisfaction and feedback

What you're great at:

• Proven experience scaling high-impact customer success teams in a fast-growing B2B business, driving results at meaningful scale.
• Data driven, inspirational leadership - you can navigate complex conversations and influence across teams, partners, and customers.
• Builder of trusted, long-term relationships that turn great experiences into loyalty, advocacy, and growth.
• Fluent in customer success metrics and outcomes, using insight to drive action and deliver measurable business impact.
• Thrives in fast-moving environments, operating with ownership, agility, and focus.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $235,000.00-$275,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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