VP, Back Office Operations

The Vice President of Operations (Back Office) is a senior leadership role responsible for the strategic oversight, governance, and performance of the Group’s end-to-end back-office operations, with primary accountability for Client Processing (Payments & Transactions) and Client Onboarding (KYC, Screening & Ongoing Monitoring).

This role is designed for a highly experienced operations leader with a strong background in regulated financial services (ideally FX / brokerage / fintech), who can operate at both strategic and executional levels. The VP of Operations will set the operational vision, define scalable operating models, establish meaningful KPIs and OKRs, and act as a key influencer across the business.

Key Responsibilities

1. Strategic Leadership & Operating Model

• Own and define the Back Office Operations strategy, aligned with the Group’s overall business objectives, regulatory obligations, and growth plans.
• Design and continuously evolve a scalable operating model covering Processing and Onboarding, ensuring resilience, efficiency, and regulatory robustness.
• Translate company-wide strategy into clear operational priorities, measurable OKRs, and executable roadmaps for senior managers and team leads.
• Act as a senior thought partner to executive leadership, contributing to long-term planning, capacity modelling, and geographic expansion discussions.

2. Processing Operations (Payments & Transactions)

• Provide executive oversight of all client transaction activities including deposits, withdrawals, internal transfers, investigations, and exception handling.
• Ensure processing operations meet defined SLAs for accuracy, turnaround time, and client experience.
• Partner closely with Payments, Finance, Risk, Compliance, Process Improvement, Product and front facing Customer teams to ensure seamless end-to-end client journeys.
• Oversee relationships with banks, PSPs, and fintech partners from an operational performance and escalation perspective (commercial ownership remains with Payments/Commercial teams).
• Ensure strong governance, controls, and audit readiness across all transaction flows.

3. Client Onboarding & KYC Operations

• Provide executive leadership for client onboarding, KYC verification, enhanced due diligence, and ongoing monitoring activities.
• Ensure onboarding operations balance regulatory rigor with client experience, supporting growth without compromising compliance.
• Partner with Compliance on policy interpretation, risk frameworks, and regulatory change implementation.
• Oversee large-scale screening and monitoring operations, ensuring timeliness, accuracy, and documented decision-making.
• Act as a senior escalation point for complex or high-risk onboarding and KYC cases.

4. KPIs, OKRs & Performance Management

• Define, own, and continuously refine operational KPIs and OKRs across Processing and Onboarding.
• Ensure metrics are outcome-focused, balanced (speed, quality, risk), and aligned with business objectives.
• Establish robust performance governance including monthly, quarterly, and annual reviews.
• Use data, trend analysis, and insights to proactively identify risks, capacity constraints, and improvement opportunities.
• Hold the teams accountable for delivery while enabling them with clarity, tools, and support.

5. Process Improvement & Operational Excellence

• Act as a senior sponsor for process improvement initiatives, automation, and tooling enhancements.
• Work collaboratively with the Process Improvement / Enablement team to:

           o Identify inefficiencies and pain points

           o Prioritise initiatives based on impact and feasibility

           o Recommend sustainable solutions

• Champion standardisation, documentation, and best-practice adoption across all back-office functions.
• Ensure change initiatives are embedded through training, communication, and performance tracking.

6. Leadership, Talent & Culture

• Lead and develop a multi-layered leadership structure including Senior Managers, Managers and Team Leads.
• Create a culture of accountability, ownership, and continuous improvement.
• Own succession planning, talent development, and leadership capability building within Operations.
• Ensure effective workforce planning, shift coverage models, and contingency planning to support 24/7 or multi-region operations where applicable.
• Act as a role model for the company’s values, behaviours, and leadership principles.

7. Stakeholder Management & Influence

• Serve as a key operational interface with senior stakeholders across Compliance, Risk, Product, Technology, Payments, Finance, and Front-Office teams.
• Influence decision-making through data-driven insights, clear narratives, and pragmatic solutions.
• Represent Operations in internal governance forums, steering committees, and executive reviews.

Required Experience:

• 10–15+ years of experience in Operations within regulated financial services (FX, brokerage, fintech, banking, or payments).
• Proven experience leading large, multi-function operational teams across processing and/or onboarding/KYC.
• Demonstrated success in defining and managing KPIs, OKRs, and performance frameworks at scale.
• Strong track record of partnering with Compliance and Risk in highly regulated environments.
• Experience sponsoring or leading large transformation or automation programmes in collaboration with enablement teams.

Skills & Competencies:

• Strategic thinker with strong execution discipline
• Influential leader with the ability to drive alignment without direct authority
• Highly analytical and data-driven decision maker
• Strong problem-solving and structured thinking skills
• Excellent communication and stakeholder management capabilities
• Comfortable operating in fast-paced, complex, and evolving environments

Qualifications

• Bachelor’s degree in Finance, Business, Economics, Operations Management, or related field (Master’s / MBA preferred)
• Relevant professional certifications (e.g. Lean, Six Sigma, PMP, Compliance or Risk qualifications) are advantageous
• Strong understanding of FX products and client lifecycle operations is highly desirable

Leadership Experience:

• This role requires a senior, credible, and resilient leader who can set direction, challenge constructively, and elevate operational maturity across the organisation.
• The VP of Operations is expected to think beyond function, act as a business leader first, and drive outcomes through collaboration rather than siloed optimisation.

BENEFITS & PERKS
We believe in fairly compensating all our people by providing them with a world-class health insurance 
plan and a range of both core benefits and flex benefits for individual preferences. You will receive:

• Hybrid Working Policy (please check with manager)
• Discretionary performance related bonus
• Personalized Flex-Benefits
• A focus on your wellbeing, including talks and access to self-development tools.
• Medical insurance for employees. 

WHAT YOU WILL LOVE ABOUT THIS ROLE
“Freedom to succeed” is our core belief. It’s not just a promise we make to our clients and partners, but 
to our people too. We want our people to LEAP and so in this role you will…

• [Learn] (e.g., from each other/from new projects).
• [Exchange] (e.g., information and best practices in an open-minded environment).
• [Advance] (e.g., by developing skills and accepting greater responsibilities/ your career progression 
• and diversification).
• [Prosper] (e.g., by acquiring skills/ by nurturing a team of over 15 people).

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age.