VP, Account Management

The Vice President of Account Management is a key leadership role within our GTM organization and is responsible for the entire account management function for our North America and EMEA regions. This role involves setting long-term strategic goals, building company plans in alignment with C-level direction, and ensuring excellent customer service and the success of GumGum's campaigns on behalf of our clients. The VP of Account Management leads a large, global team, fostering a high-performing, revenue-generating (renewal and incremental), and customer-centric organization. 

This VP is also responsible for driving transformational change, developing strong relationships across the sales organization, and balancing the needs of both customers and GumGum.  This is a leadership role that understands external clients as well as internal ‘clients’ and how to service both audiences with the highest level of service.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

• Account Management Leadership:
  • Oversee GumGum's North American and EMEA global account management function, ensuring team productivity, building a highly inclusive culture, and achieving organizational outcomes.
  • Drive effective recruitment, onboarding, professional development, performance management, and retention of account management team members.
  • Translate strategy into actionable goals for performance and growth, implementing division-wide goal setting and performance management.
  • Ensure team members have an optimal GumGum experience by inspiring managers and fostering a culture of meaningful feedback, coaching, regular 1:1s, quarterly reviews, and recognition.
  • Maintain career paths, job descriptions, and a blueprint of the team's structure

• Strategic Direction & Planning:
  • Develop and execute long-term strategic plans for the account management function, aligning with overall company objectives with GumGum’s global & regional goals and strategy.
  • Identify opportunities for growth and innovation within the account management organization.
  • Drive transformational change initiatives to improve efficiency, scalability, and customer satisfaction, ultimately leading to revenue growth

• Commercial Delivery:
  • Operate as a trusted liaison between internal executives and the Account Management organization to champion customer success at the highest levels
  • Partner closely with internal executives to deliver strategic guidance and ensure alignment on key customer success initiatives.
  • Achieve significant revenue and retention goals (e.g., upsells, cross-sells, renewals) through effective leadership and performance management.
  • Establish clarity and accountability around key leading and lagging indicators of customer health and growth potential (e.g., adoption, executive engagement, NPS, risk).
  • Design and implement a customer success strategy and methodology on a global scale, building a prescriptive, scalable customer success motion to support our largest and most strategic customers. 
  • Identify and measure KPIs and regularly report on the progress & success of the account management function to leadership.

• Stakeholder Management:
  • Provide campaign performance and customer feedback to internal product teams, serving as the 'voice of the customer' and ensuring GumGum's product roadmap aligns with market needs.
  • Partner cross-functionally with Sales, Client Strategy, Ad Operations, Supply, and other functions to develop the optimal customer journey, drive deep customer value, create multi-year plans, and increase efficiency.

Skills You'll Bring

• Bachelor’s degree or equivalent experience.
• 12+ years of experience in high-growth AdTech environments, ideally within a supply-aligned organization (e.g., advanced ad networks, digital media platforms, or global publishers). Proven success in client-facing roles managing both IO and Programmatic (PMP) campaigns, with a strong understanding of inventory dynamics, avails, and cross-channel media strategy.
• 8+ years in a management/leadership role or equivalent, with a proven track record of managing global teams.
• Experience managing relationships with publishers, agencies, and ad tech vendors in North America and EMEA, and comfortable managing cultural nuances. 
• Demonstrated experience in leading through significant transformational change.
• History of working across mid-to-large, complex, and politically dynamic companies.
• Expertise in driving strategic value to customers and revenue growth through up-sell and cross-sell.
• Based in Los Angeles, therefore ability to commute to Santa Monica office as needed.

What We Offer
At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $223,000 - $254,000 annually. Additionally, the role is eligible for a meaningful incentive plan. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.