Voice/Non-Voice Customer Support Specialist with Romanian

• Respond to customer inquiries via phone, chat, and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies.
• Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
• Navigating multiple systems simultaneously

• Excellent knowledge of Romanian (C1) and English (B2)
• Excellent written and verbal communication skills
• Strong computer literacy and the ability to navigate multiple systems and platforms with ease
• Strong attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage
• Willingness to work on shifts 24/7

What We Offer:

• Attractive salary and long-term job security with a permanent contract
• Relocation support to Sofia, Bulgaria including: travel, accommodation and settling in. 
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
• 24/7 shifts available

All your information will be kept confidential according to EEO guidelines.