As a voice engineer, the candidate will be responsible for maintaining and supporting Network and Telephony infrastructure, managing and delivering Network / Telephony projects in Asia within proposed budget and timelines.
Responsibilities
• Design, implement and support network / telephony infrastructure, including IP telephony, Cisco unified communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific
• Ensure and enhance Asia Pacific Network and Telecom services be in line with business requirement in terms of stability, resilience, and performance.
• Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience.
• Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating procedures.
• Implement and manage disaster recovery and business continuity plans for voice infrastructure.
• Troubleshoot complex voice-related issues and implement solutions in a timely manner.
• Manage vendor relationships for voice-related hardware, software, and services.
• Provide technical support and training to end-users on voice systems and features.
• Manage product lifecycles for voice platforms.
• Ensure global standard and best practices are implemented in all network infrastructure.
• Ensure technical documentation are properly maintained.
• Provide escalation support and advance troubleshooting of critical issues on voice platforms.
• Manage regional network project implementation.
• Engineering and streamline operation workflow processes.
• Provide consultations and operational support to business and IT units.
Requirements
• Bachelor degree in a Computer Science, Telecommunications, or equivalent
• Minimum 5 years of technical and voice operation experience in investment banking, financial institution or large enterprise environment
• Extensive knowledge on Cisco Call Manager Configuration / Cisco Unity
• Experience on trader voice platforms (BT ITS platform) and voice recording platforms
• Knowledge on TCP/IP, QoS and VoIP protocols (SIP, H323, RTP, SRTP)
• Experience with SIP trunking and PSTN connectivity
• Familiarity with voice security best practices and compliance requirements
• Knowledge of QoS (Quality of Service) implementation for voice traffic
• Regional project implementation experience
• Work independently in a highly dynamic environment, both individually and as a team
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Engineer Q&A's