Responsibilities :

Welcome clients on the virtual reception console, the website or by email;
Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested;
Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise);
Act as a liaison between clients and Project Managers;
Plan and coordinate meetings and appointments;
Assist in daily operations for enterprise effectiveness;
Manage and update documents;
Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills.

Present a professional image and excel in customer service;
Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors;
Excellent communication, teamwork and constructive problem-solving skills;
Organised, proactive, autonomous, good ability to set priorities and multitask;
Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations;
Ability to work under pressure;
Experience working remotely from home office;
Languages spoken and written: French and English (essential), Spanish or other languages (asset).

LOCATION
Work from your Home-Office
Can work from anywhere from Canada or USA, as long as we have openings in your area.

EDUCATION
College, Finished
Minimum 5 years Experience
Training in Business Administration, Marketing or Communications, is preferred.

REMUNERATION:
Based on experience

SCHEDULE:
Flexibles hours
Part-Time (minimum 15hours per week) or Full-Time (40hours)
Week-days, Evening & Week-end Shifts available

START DATE:
a.s.a.p.

Virtual Receptionist