Virtual Medical Assistant (Endocrinology) - US Healthcare | Permanent WFH

#1 PH Workforce Delivering to the US.

MedCore Solutions, the healthcare division of Bizforce, is looking for a knowledgeable and enthusiastic US Healthcare - Virtual Medical Assistant with experience in Endocrinology (specifically in thyroid cancer cases) to join our healthcare support team. This permanent work from home position offers you the flexibility to work from anywhere while making a significant contribution to patient care in the field of endocrinology.

This remote position offers the flexibility to work from the comfort of your home while playing a pivotal role in supporting healthcare providers and ensuring high-quality patient care in the specialized field of endocrinology.

As a Virtual Medical Assistant, you will leverage your knowledge and experience to enhance patient outcomes, streamline administrative workflows, and contribute meaningfully to the care and management of individuals dealing with thyroid cancer and related endocrine conditions.

Responsibilities

• Review and interpret medical charts to provide support for referral coordination and patient care documentation.
• Upload and manage referrals in the system, ensuring accuracy and completeness using document management tools.
• Collaborate with the referral coordinator to track, manage, and optimize the referral workflow.
• Maintain and update electronic medical records (EMRs), ensuring patient data is accurate, organized, and secure.
• Handle telehealth scheduling and ensure patients are prepared for virtual appointments.
• Call and communicate directly with patients to provide updates, clarify information, and address concerns in a professional and empathetic manner.
• Educate patients on referral processes, follow-up care, and general information about their healthcare journey.
• Address patient inquiries through phone, email, or virtual platforms, ensuring timely and accurate responses.
• Support the healthcare team by organizing and managing digital records, schedules, and communication flows.
• Assist with project coordination, such as tracking referral outcomes, compiling reports, or managing data for operational efficiency.
• Prepare virtual documentation for appointments, ensuring providers have all necessary information at their fingertips.
• Provide virtual administrative support for document preparation, filing, and tracking tasks.

Other Details:

Start Date: ASAP

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: Central Standard Time

Work-type: Full-time; long-term

Requirements

• Minimum 3 years of experience as a Medical Assistant in a virtual healthcare format.
• Strong understanding of endocrinology procedures and terminology.
• Proficient in managing electronic medical records and patient databases.
• Excellent communication and interpersonal skills.
• Detail-oriented with exceptional organizational habits.
• Ability to work well in a team environment and independently.
• Experience with appointment scheduling and patient management software.
• Immediate availability or availability within 2 weeks is preferred.
• Well-versed in Endocrinology practice is a MUST
• Must have experience in NEXTGEN EHR
• Amenable to work in a graveyard shift

Skills and Competencies:

• Strong communication and interpersonal skills for effective patient interaction and collaboration with healthcare teams.
• Organizational skills to manage multiple administrative tasks while maintaining accuracy and efficiency.
• Attention to detail to ensure all documentation, referrals, and communication are precise and error-free.
• Proficiency with document management systems, EMRs, and telehealth platforms to streamline workflows in a virtual environment.

System Requirements

• Device (Desktop or Laptop)
1. Processor:
• Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
• Mac Devices: Apple M1 chip or newer.
2. RAM:
• Minimum of 8GB or higher for optimal performance.
3. Operating System:
• Windows: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.
• Mac: macOS compatible with M1 or newer chips.
4. Hard Disk:
• At least an SSD for faster processing and performance.
• Internet Connectivity:
• Minimum speed of 50 Mbps via a wired connection for stability and reliability.
• A backup internet connection is highly recommended.
• *Power Supply:
• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Weekly pay
• Bonus*
• Great Company Culture and No Micromanagement

Who We Are

MedCore Solutions (MCS) is an industry leader that provides comprehensive healthcare administration services, including medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Our mission is to assist healthcare providers in delivering high-quality service and improving patient outcomes.

We offer a range of administrative products and trainings to ensure healthcare practices are compliant and operationally sound. Through our online compliance center, users have access to valuable training resources in areas such as OSHA, HIPAA, Patient Safety, and more.