Virtual Insurance Verification Officer

Job Description

Essential for this position:

• Answer questions regarding the practice.
• Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics.
• Demonstrate excellent customer service while multitasking.
• Maintain a well-lit professional office setting with high-speed internet and a quiet work environment.
• Exhibit a high level of professionalism and work ethic.

Technical Requirements

Qualifications:

• Experience with benefit verification and authorization.
• 2+ years of Medical Front Office experience.
• Outpatient rehab office experience preferred.
• Proficient computer and typing skills with software knowledge.
• Exceptional written and verbal communication skills.
• Excellent customer service skills with formal training.
• Ability to handle inbound and outbound calling.
• Ability to work independently and take initiative.
• Strong organizational skills and ability to multi-task in several EMR systems simultaneously.
• Ability to deal with patients and clients in a caring, respectful, warm, and empathetic manner.
• Minimum of 2 years of experience in an insurance role within a medical office environment.
• Ability to maintain a calm, professional demeanor in difficult situations.
• Strong collaboration, facilitation, and communication skills.

Key Responsibilities:

• Answering phone calls and addressing patient questions.
• Verifying appointments and ensuring proper patient information.
• Checking benefits and verifying insurance policies.