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ISTA Personnel Solutions

Virtual Administrative Assistant (E-commerce) - EST Hours (Remote)

full-time Remote

AI overview

Join a dynamic BPO team providing operational support to U.S. clients, focusing on e-commerce and vendor communication while utilizing tools like Shopify and Canva.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently seeking a proactive Administrative Assistant with strong written communication skills and experience supporting admin and e-commerce functions. You will work closely with the client to ensure smooth operational support across billing, vendor communication, and customer engagement.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 9 am to 6 pm EST (16h00 to 01h00 South African time - subject to change in accordance with daylight savings in the United States).
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.
  • Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities:

  • Downloading, entering, and saving invoices and bills accurately
  • Communicating with vendors regarding billing queries and discrepancies
  • Responding to customer inquiries via website email and live chat
  • Creating and updating basic graphics using Canva and Adobe Illustrator
  • Supporting the online store and customer workflows on Shopify
  • Assisting with additional administrative tasks as required

Requirements

  • Previous experience in an Administrative Assistant or Executive Assistant role.
  • Hands-on experience with Canva and Adobe Illustrator.
  • Strong written communication skills and clear verbal communication.
  • Comfortable with basic computer navigation, MS Office, and Outlook.
  • Experience working with Shopify or similar platforms.
  • Exposure to e-commerce environments (advantageous).

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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