We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience.
We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen.
About your role: When your communication style matches the energy of premium users, and you enjoy turning support into relationship management this is your kind of challenge. As a VIP Support Agent, you’ll be working with the most valuable users of our platform, real whales who generate major revenue and define our brand loyalty. You’ll be part of a high-performing team where quality of service is a philosophy, not a metric. Expect an international audience, fast decisions, and visible impact, your actions directly affect the company’s numbers and user satisfaction.
In this role, you will
Build strong, trust-based relationships with VIP users, ensuring a personal and premium level of service
Provide high-quality support through chat and other communication channels
Anticipate client needs and proactively offer tailored solutions
Collaborate with product, payment, and risk teams to solve complex cases and improve user experience
Maintain an exclusive service tone aligned with the brand’s “quality over quantity” philosophy
Track and report key insights from VIP feedback to help shape strategic decisions
Be ready for evening shifts with a flexible work schedule
It’s all about you
You have at least 1 year of experience in customer support, account management, or a similar client-facing role
Excellent English communication skills, both written and verbal
Ability to stay composed and solution-oriented under pressure
Understanding of how to manage high-value clients with empathy, tact, and precision
You’re curious, proactive, and driven by real business impact rather than scripts
Would be a plus
Experience working with VIP clients
Experience with CRM systems or live chat platforms is a plus
What we offer
Care and support:
20 paid vacation days, 15 sick days, and 6 additional days off for family events
Up to 10 additional days off for public holidays
100% medical insurance coverage
Sports and equipment reimbursement
Team building events, corporate gifts, and stylish merch
Financial and legal support
Position retention and support for those who join the Armed Forces of Ukraine
Participation in social initiatives supporting Ukraine
Comfortable working environment:
Work from our Kyiv hub or remotely with a flexible schedule
Workspace rental reimbursement in other cities and abroad
Modern equipment or depreciation of your own tools
Investment in your future:
Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
70% of our heads and leads have grown into their roles here – so can you!
Performance-oriented reviews and Individual Development Plans (IDPs)
Reimbursement for professional courses and English classes
Corporate library, book club, and knowledge-sharing events
Hiring process
Intro call
Interview with Hiring Manager
Test Task
Final Interview
Reference check
Offer
