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Fliff Inc
Fliff Inc

VIP Program Manager

Austin, Texas, U.S.
Full-Time
Remote
$120,000 – $140,000 per year

TLDR

Own the VIP experience and retain Fliff's top players by building personalized relationships and engagement strategies while analyzing behavior to drive loyalty.

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming. Key Responsibilities:

VIP Player Retention & Growth

  • Own retention, engagement, and lifetime value of Fliff’s highest-value players

  • Build and evolve our VIP program from scratch, including structure, rewards, and player journeys

  • Build deep, direct relationships with VIP players through personalized outreach (1:1 messaging, offers, experiences)

  • Identify churn signals early and proactively intervene to retain at-risk players

    • VIP Program Strategy & Execution

  • Design and evolve the VIP program (tiers, benefits, rewards, experiences) with a clear focus on retention and player satisfaction

  • Launch and manage targeted promotions, bonuses, and experiences that drive repeat play and loyalty

  • Continuously refine the program based on player behavior and feedback

    • Personalization at Scale

  • Develop segmentation strategies to deliver tailored experiences to different VIP cohorts

  • Create high-touch moments that make players feel recognized and valued (not just incentivized)

  • Balance automation with human interaction to scale without losing the “VIP feel”

    • Data-Driven Optimization

  • Analyze player behavior, engagement patterns, and promo performance to improve outcomes

  • Track key metrics like retention, reactivation, frequency, and player lifetime value

  • Run experiments on offers, messaging, and experiences to continuously improve performance

    • Cross-Functional Leadership

  • Partner with Marketing, Product, Ops, and Support to deliver a seamless VIP experience

  • Advocate for VIP players internally—ensuring their needs shape product and promotional decisions

  • Help define tooling, workflows, and processes to support a best-in-class VIP program

    • What We're Looking For:

  • 2 -5 years of experience working on VIP, loyalty, or high-value customer programs (gaming, betting, or similar preferred)

  • Strong understanding of player behavior, retention strategies, and engagement tactics

  • Experience collaborating with multiple teams in a fast-paced environment

  • Self-starter mindset, you’re comfortable building things from scratch

  • Strong communication skills and a customer-first approach

    • Benefits:

  • Competitive compensation package, including base salary, benefits, and equity. The annual salary for this role ranges from $120,000 - $140,000

  • Unlimited/Flexible paid time off.

  • Health benefits, including medical, dental, and vision coverage, as well as generous parental leave.

  • Employee-sponsored 401(k).

    • Extras:

  • $500 work-from-home stipend + Equipment & Accessories.

  • Work Remotely.

  • Opportunity for professional development in a dynamic, global setting.

  • A supportive, collaborative, and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.

    • We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

    Welcoming and Friendly
    We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

    Lively and Creative
    We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

    Stimulating and Rewarding
    We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

    Equal Employment Opportunity Statement
    Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Join Our Team!
    If you're ready to be part of an exciting, innovative, and dynamic team, apply now to help shape the future of sports gaming with Fliff.

    IMPORTANT NOTICE: The privacy and security of applicant information is paramount and we take fraud attempts very seriously. Please note that Fliff will never ask for payment or personal financial information during the application process. All of our legitimate job opportunities can be found on our official career site (https://www.getfliff.com/careers). Please be cautious of communications and links that come from non-company email addresses (@getfliff.com), social media messaging platforms or unsolicited phone calls.

    Benefits

    Health Insurance

    Health benefits, including medical, dental, and vision coverage, as well as generous parental leave.

    Home Office Stipend

    $500 work-from-home stipend + Equipment & Accessories.

    Paid Time Off

    Unlimited/Flexible paid time off.

    Remote-Friendly

    Work Remotely.

    Fliff Inc
    Fliff Inc

    Fliff creates an engaging, social platform that transforms sports gaming into a free-to-play experience for sports enthusiasts. Our unique offering allows users to compete against each other for leaderboard positions, earn badges, and enjoy sweepstakes promotions, all while providing a fun alternative to traditional real-money gaming.

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