VIP Coordinator

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.

Responsibilities:

• Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with clients.
• Monitor client activity and account status in the CRM system.
• Maintain accurate and up-to-date records of client inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessary.
• Follow company service standards and internal procedures.
• Collaborate with CRM, Payments, and Marketing teams as needed.
• Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).

Requirements

• Experience in: Customer Support, Customer Service, or related roles.
• Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
• Languages: Russian — fluent; English — A2+ (basic communication).
• Customer Orientation: Ability to work with different client types, including demanding users.
• Stress Resistance: Ability to handle a high volume of incoming requests.
• Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
• Attention to Detail: Accuracy, reliability, and adherence to procedures.
• Education: A background in service, marketing, business, or related fields is an advantage.

Key Attributes:

• Responsibility and discipline.
• Proactive and customer-focused mindset.
• Ability to work efficiently in a multitasking environment.
• Friendly and conflict-resolution attitude.
• Teamwork skills and adherence to guidelines.

Benefits

• Enjoy 3 health days to focus on your well-being.

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!