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Keywords Studios

Videogames Customer Service Representative (WRITTEN SUPPORT) IN OFFICE

Mexico City , Mexico

AI overview

Provide written support to players by resolving their issues and ensuring excellent customer service through various communication channels.

We are looking for candidates available to work from one of our offices located in Col. del Valle or Polanco

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

  • Strong written and verbal communication skills in English and Spanish.
  • Ability to multi-task.
  • Ability to easily adapt in a constant evolution environment
  • Excellent customer service skills
  • Ability to actively listen to instructions and execute tasks communicated.
  • High School Diploma preferred but not required.
  • Full-time availability (schedules may rotate across morning, afternoon, and night shifts).
  • Must be available to work on-site at our office (location to be determined in Polanco or Col. Del Valle).
  • Living in Mexico City or Estado de Mexico.

Benefits

  • Salary: $10,500 gross (before taxes)
  • $1,000 bonus (automatically for working on-site)
  • Law Benefits.
  • 2 days off.
  • Career path.

After 3 months:

  • Medical expenses insurance.
  • Saving funds.
  • Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: On-site

Perks & Benefits Extracted with AI

  • Health Insurance: Medical expenses insurance.
  • Grocery tickets: Grocery tickets ($1,200)
Keywords Studios

COMPANY PROFILEEstablished in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical services to the fast growing, global video games market. Our 5,000 employees in 50+ Studios in 21 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition led growth and have successfully acquired and integrated 39 acquisitions since 2014. WHY WORK AT KEYWORDS STUDIOS? People that work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 43 global studios or working together virtually. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.https://www.keywordsstudios.com/

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Salary
MEX$10,500 per month
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