Vice President, Revenue Operations

The Company 

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role 

Metropolis is actively searching for a Vice President of Revenue Operations to take on a pivotal leadership position. This role entails strategically optimizing and aligning all facets of revenue generation, including sales, marketing, and customer success. Reporting directly to the Chief Revenue Officer, this role demands an experienced professional with proficiency in revenue operations, sales operations, and business strategy. The ideal candidate will possess exceptional analytical skills, a proven history of driving revenue growth, and the ability to lead cross-functional teams to achieve business objectives within a fast-paced, high-growth environment. This role requires someone who has a desire to build a foundation and structure for the Revenue Operations function. 

Responsibilities

• Develop and implement comprehensive revenue strategies aligned with the organization's goals and objectives
• Direct and enhance Salesforce operations to maximize sales productivity and streamline customer relationship management processes
• Lead and refine the underwriting process to ensure precise risk assessment and pricing strategies that maximize revenue potential
• Oversee sales operations, including sales planning, forecasting, pipeline management, territory optimization, sales process optimization, and sales compensation
• Lead the strategy behind lead generation and lead management; campaign effectiveness measurement, and marketing/sales alignment
• Manage customer success operations to ensure high levels of customer satisfaction, retention, and expansion
• Utilize data analytics to identify trends, opportunities, and areas for improvement across revenue-generating functions. Evaluate, implement, and optimize technology solutions such as CRM systems, marketing automation platforms, and other tools to support revenue operations
• Work closely with other departments, including sales, marketing, finance, product development, and customer service, to ensure alignment and collaboration towards revenue goals
• Establish key performance indicators (KPIs) and metrics to track the effectiveness of revenue operations initiatives. Monitor performance and adjust as necessary to drive results
• Build and lead a high-performing team of Business Intelligence leaders, driving analysis of market trends, customer behavior, and sales performance data
• Drive a culture of continuous improvement within the revenue operations function, seeking out opportunities to optimize processes, increase efficiency, and enhance revenue generation capabilities
• Active involvement alongside the team in the work-streams; more than delegation

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field; MBA or equivalent advanced degree preferred
• Proven track record of success in revenue operations, sales operations, or related roles, with 10+ years of leadership experience
• Strong analytical skills, with the ability to analyze complex data sets, derive insights, and make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Strategic thinker with a track record of developing and executing revenue growth strategies that drive business results
• Experience leading cross-functional teams and initiatives in a fast-paced, dynamic environment
• Proficient in Salesforce operations and CRM management, adept at maximizing sales productivity and enhancing customer relationship management processes
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
• Results-oriented mindset with a focus on driving measurable business outcomes and ROI (Return on Investment)

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $250,000 to $275,000 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.
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