The Vice President, Project Management Office (PMO) is an executive leader responsible for the strategic leadership, execution, and continuous improvement of Unboxed’s project delivery capabilities. This role leads the PMO and project managers, ensuring consistent, high-quality delivery of projects and programs that align with company strategy and client commitments. This is a hands-on role that blends executive leadership with direct project oversight. The VP, PMO partners closely with the COO and senior leadership to prioritize initiatives, establish governance, and drive operational excellence across the organization.
Key Responsibilities
PMO & Strategic Leadership
- Define, build, and continuously evolve the Project Management Office to support Unboxed’s strategic objectives.
- Establish and maintain PMO standards, methodologies, tools, templates, and governance practices.
- Lead portfolio planning and prioritization in partnership with the COO and executive leadership.
- Ensure projects are aligned to business goals, capacity, and client commitments.
- Develop and track portfolio-level KPIs and dashboards to provide transparency into delivery health, risks, and outcomes
Project Delivery & Execution
- Oversee the end-to-end lifecycle of projects and programs, from intake and planning through execution, delivery, and closure.
- Serve as an escalation point for complex or high-risk projects, proactively resolving issues and removing obstacles.
- Ensure projects are delivered on time, within scope, on budget, and to quality standards.
- Apply and optimize appropriate delivery approaches (Agile, Waterfall, or hybrid) based on project needs.
- Act as a hands-on leader on select strategic or high-impact initiatives as needed.
People Leadership & Coaching
- Lead, mentor, and develop project managers, fostering a high-performing, accountable PMO team.
- Set clear expectations, performance goals, and career development paths for project management roles.
- Conduct regular coaching, feedback, and performance reviews.
- Support recruiting, onboarding, and training of project managers as the organization grows.
- Build a culture of continuous learning, collaboration, and delivery excellence within the PMO.
Stakeholder Management & Communication
- Partner with executive leadership, functional leaders, and client-facing teams to ensure alignment and successful execution.
- Provide clear, concise, and consistent communication on project and portfolio status to the COO and leadership team.
- Establish and maintain effective reporting practices for timelines, risks, dependencies, and outcomes.
- Act as a trusted advisor to leaders on delivery strategy, capacity planning, and execution risk.
Process Improvement & Operational Excellence
- Drive continuous improvement of project management processes, tools, and ways of working.
- Lead post-project reviews and ensure lessons learned are captured and applied.
- Promote disciplined execution while maintaining flexibility and simplicity.
- Champion best practices that improve predictability, efficiency, and client satisfaction.
Requirements
- 12+ years of progressive experience in project or program management.
- 5+ years of experience leading a PMO or project management function.
- Strong leadership and people-management skills with a demonstrated ability to coach and develop teams.
- Deep understanding of project management methodologies, governance, and portfolio management.
- Excellent communication, stakeholder management, and executive presence.
- PMP, PgMP, Agile, SAFe, or similar certifications preferred.
- Experience in learning, training, technology, SaaS, or professional services environments preferred.
Benefits
Unboxed team members benefit from our comprehensive compensation and rewards program which includes:
- Competitive salary and benefits
- Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
- Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
- Open communication and a commitment to fostering teamwork across the organization
