At Unboxed we help companies develop skills at the pace of change. We leverage our advanced technology, engaging content, and years of experience with industry leaders to empower employees to upskill, improve, and thrive in a rapidly changing business world.
We are seeking a Vice President, Learning Experience Design (LXD) to shape the future of learning at Unboxed. This senior leadership role leads and elevates our LXD discipline — overseeing instructional designers, eLearning developers, animators, graphic designers, and creators of immersive learner experiences. As a strategic leader, you’ll drive innovation in our training products, define and uphold best-in-class quality standards, and foster the professional growth of the LXD team. This role plays a pivotal part in advancing our mission to create dynamic, learner-centric solutions that deliver measurable business outcomes and support continuous employee development across industries.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a multidisciplinary LXD team (instructional designers, developers, animators, graphic designers) at all career stages.
- Cultivate a culture of creativity, excellence, collaboration, and continuous learning within the team.
- Establish performance expectations, career pathways, and professional development frameworks aligned with organizational goals.
- Inspire teams by connecting daily work to client impact and company success.
Operational Excellence
- Build and monitor delivery processes including learning design quality standards, templates, and review processes that ensure consistency, effectiveness, accessibility, and learner engagement across all deliverables.
- Ensure clear scoping, resource planning, budget management, and on time delivery of all client projects.
- Monitor team utilization, workflow, and capacity, adjusting staffing plans to meet pipeline demands.
Innovation & Product Development
- Oversee the design and quality of blended learning experiences — including eLearning, interactive video, simulations, instructor-led solutions, and mixed-reality immersive experiences.
- Define and champion the future vision for learning experience design, incorporating emerging technologies like AI, microlearning, interactive simulations, and data-driven personalization that advance Skill Agility®.
- Partner with cross-functional leaders (Consulting, Sales, Technology, Operations) to evolve Unboxed training products and custom solutions.
- Drive research into learning science, modern adult learning principles, and instructional trends to ensure Unboxed remains at the forefront of experiential learning.
Financial & Business Acumen
- Manage delivery budgets, staffing models, and resource forecasts to meet revenue, margin, and utilization goals.
- Identify opportunities to optimize costs, improve delivery efficiency, and enhance profitability.
- Support strategic business planning by providing data, insights, and recommendations related to delivery performance.
Stakeholder Collaboration & Client Impact
- Serve as a thought partner to internal leadership and client partners, translating business objectives into compelling learning experiences.
- Serve as a senior point of escalation for client engagements, ensuring exceptional communication, problem solving, and relationship management.
- Collaborate with internal and external stakeholders to ensure alignment throughout the project lifecycle.
- Represent Unboxed externally in thought leadership venues (conferences, webinars, industry events) to elevate our design philosophy and brand.
Requirements
- 10+ years of experience in instructional design, learning experience design, or related fields, including 5+ years managing teams.
- Proven experience designing and delivering large-scale, multi-modality learning solutions in a creative, project-based environment.
- Strong understanding of learning science, adult learning principles, UX for learning, and emerging technologies (e.g., AI, analytics, immersive training).
- Demonstrated experience managing team utilization and capacity in partnership with operations/ project management.
- Experience leading learning experience or content development teams in a professional services environment.
Benefits
Unboxed team members benefit from our comprehensive compensation and rewards program which includes:
- Competitive salary and benefits
- Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
- Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
- Open communication and a commitment to fostering teamwork across the organization
