About the Job:
LaunchDarkly is hiring a Vice President of IT & Internal AI to serve as the single accountable leader for the company’s internal technology strategy, enterprise systems, and AI-driven transformation as the business scales from ~$200M ARR toward its next phase of growth.
This role exists to ensure LaunchDarkly’s internal technology is not merely functional, but a competitive advantage—driving execution speed, productivity, resilience, and cost efficiency across the company. The VP, IT & Internal AI will elevate IT from a service-oriented function into a strategic, AI-first enablement organization that reduces friction, simplifies operations, and materially improves how work gets done.
Reporting to the CFO, this leader will own enterprise architecture, core business systems, IT operations, integrations, continuity, and internal AI initiatives. They will partner deeply with Finance, Security, Engineering, GTM, People, and the Executive Team to modernize the company’s internal technology stack while ensuring reliability, security, and scalability.
The VP, IT & Internal AI will:
- Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
- Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
- Deliver reliable, secure, and scalable systems that executives and employees trust
- Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
- Position IT as a proactive strategic partner—not a bottleneck or reactive support function
- Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
Responsibilities:
Internal Technology Strategy & Enterprise Architecture
- Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
- Lead principled build vs. buy decisions with a long-term, AI-aware perspective
- Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
- Ensure architectural decisions scale with company growth and increasing operational sophistication
Core IT Operations, Reliability & Risk
- Own day-to-day IT operations, service management, and employee technology experience
- Ensure high availability and reliability of business-critical systems
- Partner closely with Security on identity & access management, controls, compliance, and incident response
- Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
Enterprise Applications, Integrations & Data Integrity
- Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
- Ensure data flows cleanly, securely, and reliably across systems
- Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
- Reduce duplication, manual reconciliation, and brittle point-to-point integrations
AI Strategy & Transformation
- Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
- Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
- Drive measurable reductions in manual work, cycle time, and operational cost
- Balance AI-driven innovation with appropriate governance, risk management, and controls
- Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
Cross-Functional Enablement
- Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
- Translate business needs into scalable, well-architected solutions
- Enable faster decision-making and execution through thoughtful systems design
- Drive alignment and outcomes through credibility, influence, and strong execution
IT Operating Model & Team Leadership
- Lead and develop a high-performing IT organization
- Establish clear ownership, accountability, and operating rhythms
- Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
- Build a culture that balances service excellence with transformation mindset
Qualifications:
Enterprise IT & SaaS Scale Experience
- Proven experience leading IT and enterprise systems in a B2B SaaS company at ~$200M+ ARR
- Experience modernizing internal systems during periods of rapid growth and operational complexity
- Strong understanding of how Finance, GTM, Product, and Engineering organizations depend on internal technology
AI-First & Transformation Orientation
- Demonstrated experience driving AI-enabled automation or enterprise transformation initiatives
- Clear perspective on how AI changes workflows, cost structures, and team design
- Track record of delivering tangible productivity and cost outcomes—not just deploying tools
Operational Rigor & Risk Awareness
- Strong grounding in IT operations, identity & access management, risk mitigation, and business continuity
- Experience partnering closely with Security and compliance teams
- Appreciation for the operational and reputational risk associated with enterprise systems
Executive Presence & Judgment
- Clear, confident communicator who can engage credibly with executives, technical teams, and cross-functional leaders
- Strong prioritization skills with the judgment to balance speed and rigor
- Trusted partner to the CFO, CEO, and executive leadership
- High integrity and accountability mindset
Pay:
Target pay ranges based on Geographic Zones* for Level E1:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $338,000 - $464,000**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $304,000 - $418,000**
- Zone 3: All other US locations - $287,000 - $395,000**
- Inclusive of 20% Bonus.
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected].
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