Vice President, HR Operations

As an emerging, high-growth, global, and dynamic organization, we recognize the impact our people make every day with our customers and partners. We are looking for a Vice President, Talent Operations to develop scalable programs, processes, systems and policies across the full employee life cycle, in line with our mission, values and culture, and with a strong focus on employee experience. 

This position will focus on talent priorities within onboarding/offboarding, total rewards, HR systems and analytics, risk management and compliance, and business expansions through international expansion and M&A. 

As a leader within People Operations, you will be responsible for developing the team, its culture, and its operations through this exciting growth phase. You’ll support, mentor, and coach your team members, as well as others across the organization, to their highest potential, performance and growth.  This will report directly to our Chief People Officer.   

Responsibilities:

Employee Full Life Cycle 

• Develop and manage a quality People Operations infrastructure: systems, processes and programs; including but not limited to benefits, compensation, recognition, communication, compliance, and HRIS administration
• Continuously drive improvements and automation to improve our employee experience and enable rapid scaling
• Manage high quality and timely administration of payroll, benefits and all required compliance reporting
• Partner cross-functionally with teams across People Operations, Payroll, Legal, Finance, and IT to integrate people solutions and champion projects where needed

Total Rewards

• Research, develop and implement competitive compensation, benefits, and employee incentive and recognition programs to attract top talent and meet our employees’ needs
• Ensure that the administration, budgeting, and communication of compensation and benefits programs are well executed and contribute to a positive employee experience

HR Systems & Analytics

• Lead efforts toward data-driven People team and workforce management, including building and maintaining all HR systems and processes
• Build a metrics-driven organization that leverages reporting, dashboards, and SLA tracking to provide actionable insight on service delivery, operations accuracy, and effectiveness

Compliance and Risk Management

• Responsible for all policy & compliance matters (handbook, policies, record keeping, training requirements, audits, annual reporting, etc.)
• Collaborate with key partners, including HRIS, to ensure appropriate internal controls and relevant internal audits are in place

Qualifications:

• 15+ years of relevant experience in People Operations with a demonstrated track record of driving transformational improvements for People functions and teammates in a global environment
• A Bachelor’s degree, preferably with an emphasis in HR or Business
• Experience launching and managing HR programs (payroll, benefits, analytics, etc.) from design to successful deployment in high-growth organizations
• Experience leading HRIS systems administration and implementations through vendor evaluation, workflow optimization and process design
• Proven expertise in analyzing people-centric data and building data-driven action plans for employee success, development, and engagement, and partnering with leadership to implement change
• Full working knowledge and understanding of HR legislation, employment law, principles, policies, and procedures
• Proven track record of successfully transitioning HR operations and teams into new international regions, navigating diverse cultural environments, and adapting HR strategies to align with local employment laws and practices
• Ability to build strong cross-functional partnerships, including recruiting, payroll, IT and other partners
• Ability to write and communicate verbally in an effective and compelling manner
• A strategic thinker that can focus on tactical and operational issues in a fluid environment
• Comfort with ambiguity and ability to use sound judgment to drive complex issues to resolution
• A strong service orientation, high level of enthusiasm and a desire to help others succeed and grow
• Tech Industry experience highly desired

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