Cyara

Vice President, Engineering

U.S.

Remote

$275,000 – $325,000 per year

TLDR

Drive technical excellence and scalable product delivery while embedding AI capabilities across the platform for a leading CX assurance provider.

About Cyara Cyara is the world’s leading Automated CX Assurance Platform, trusted by the most recognizable global brands to deliver exceptional customer experiences with less effort, cost, and risk. Our platform supports the entire CX software development lifecycle, from design and functional testing through load testing, chatbot validation, and continuous production monitoring ensuring enterprises can build flawless customer journeys across voice and digital channels. With a growing focus on AI-driven CX transformation, Cyara is pioneering the next generation of assurance solutions that use intelligent automation and AI to elevate how enterprises test, optimize, and transform customer interactions. Our Values At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Commitment to DEIB At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Role Summary We are seeking a dynamic and highly experienced engineering leader to join our senior leadership team as VP of Engineering. This role will focus on driving technical excellence, scalable product delivery, and embedding AI capabilities across our platform. The ideal candidate will have a strong technical background, demonstrated leadership of global engineering organizations, a passion for customer-centric innovation in CX assurance, and relevant hands-on experience with AI, platform architecture and SaaS product delivery at scale. Responsibilities Engineering Leadership & Delivery Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives.

Qualifications

Bachelor’s degree in Engineering, Computer Science, or related field. Master's or higher preferred.

15+ years of experience in engineering leadership roles, including managing large, complex, SaaS or cloud-native engineering organizations.

Demonstrated track record of building and scaling high-performing engineering teams (50+ engineers, multi-discipline, global) and delivering complex software products reliably and at scale.

Strong understanding of software development lifecycle (SDLC), agile methodologies, DevOps, cloud architecture, microservices, distributed systems.

Proven experience with SaaS platforms, managing scalability, reliability, performance, multi-tenant systems, and global delivery.

AI/ML experience: you have built, deployed and scaled machine learning or generative AI systems into production; you understand model training, inference pipelines, MLOps, vector retrieval, embeddings, NLP, generative AI, etc.

Strategic thinker with strong business acumen, capable of aligning technology strategy with business outcomes, driving innovation, and delivering measurable ROI.

Excellent leadership, communication, organizational, and interpersonal skills. You can influence senior stakeholders, partner across functions, and build a culture of excellence.

Familiarity with private equity‐backed companies or rapid growth environments is a plus.

Passion for customer-centric innovation and experience in customer experience / CX technology is preferred.

Preferred/Additional Skills & Attributes

Experience with GenAI/LLM technologies (e.g., GPT, Llama, etc.), RAG (retrieval-augmented generation), vector databases, LangChain, LangSmith or similar frameworks.

Experience with cloud platforms (AWS preferred) and container/orchestrator technology (Docker, Kubernetes).

Experience in a scale-up or growth stage environment, managing rapid change and transformation.

Demonstrated ability to drive organizational transformation, foster high trust cultures, champion DEIB in engineering, and lead through ambiguity.

Prior experience working with global engineering teams and remote/hybrid models.

Understanding of CX assurance, customer journey monitoring, chatbot testing or analogous domains is a plus.

What We Offer

Join a mission-critical function at Cyara, influencing and shaping our engineering and AI strategy in the U.S. You’ll help build technology that powers billions of customer interactions each year for the world’s most iconic and trusted global enterprises across technology, telecom, financial services, and healthcare.

A culture that values innovation, curiosity, diversity, and delivering excellence for our customers.

A competitive compensation package (including base, bonus, and equity)

The chance to work with a high-performing global team in a fast-growing, dynamic environment, scaling capabilities that will define the future of CX assurance.

Collaboration across global teams with exposure to cutting-edge AI/ML initiatives and real-world enterprise-scale challenges.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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Cyara

Cyara builds an AI-powered customer experience assurance platform that enables brands to continuously test and monitor interactions across various communication channels, including voice, digital, and conversational AI. Designed for enterprises deploying agentic AI systems, Cyara ensures seamless and high-quality customer experiences by acting as an assurance layer that transforms pilots into production-ready deployments. By empowering hundreds of leading brands to optimize over 350 million customer journeys each year, Cyara is at the forefront of eliminating subpar customer experiences.

Founded: Founded 2006
Employees: 51-200 employees
Total raised: $25M raised

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