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Veeam Software

Veeam Backup for Microsoft Office 365 Advanced Engineer

Pune, India

TLDR

Lead troubleshooting of complex technical investigations for Microsoft 365 workloads while collaborating with engineering to drive product improvements and enhance support readiness.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

In this role, you will own complex technical investigations, lead troubleshooting for escalations to drive customer outcomes and product improvements.
You’ll support customers protecting Microsoft 365 workloads (Exchange Online, SharePoint Online, OneDrive for Business, Teams), across both customer-managed and SaaS-delivered Veeam offerings.

What You’ll Do

  • Handle escalated support cases for Veeam Backup for Microsoft 365 and Veeam Data Cloud for Microsoft 365, including high-severity and high-visibility (strategic) customers
  • Troubleshoot end-to-end Microsoft 365 data protection scenarios, including backup/restore behavior, authentication/authorization, API limitations, retention expectations, and performance.
    Investigate issues deeply using logs, configuration analysis, controlled reproduction in lab environments, and systematic hypothesis testing
  • Support VB365 architecture-level troubleshooting, including (as applicable) backup server, proxy/repository design, and backend services such as PostgreSQL and messaging/communication components used for distributed processing.
    Support VDC for M365 operational troubleshooting and service-side diagnostics within defined support boundaries. 
    Collaborate with Engineering: provide clear problem statements, evidence, reproduction steps, and impact analysis; participate in defect lifecycle via tickets/trackers; deliver timely customer-facing updates
  • Improve support readiness by creating/updating Knowledge Base content, internal runbooks, troubleshooting playbooks, and mentoring L1 engineers on recurring issues and best practices

What You’ll Bring

  • Experience in Technical Support (L2+) / Systems Engineering / Escalation Engineering for enterprise software, ideally backup, data protection, storage, or SaaS operations
  • Strong hands-on knowledge of Microsoft 365 workloads and dependencies: Exchange Online, SharePoint Online, OneDrive for Business, Teams
  • Proven ability to read and interpret logs, isolate root cause, and communicate findings clearly to both customers and engineering teams
  • Working knowledge of databases, preferably PostgreSQL (basic administration/support/troubleshooting)
  • Comfort troubleshooting distributed systems concepts: OS component communication, connectivity, ports/firewalls, permissions, throttling/limits, and performance bottlenecks
  • Strong customer communication skills: clear written updates, expectation management, and ownership through resolution

Bonus Skills

  • Hands-on experience deploying/operating Veeam Backup for Microsoft 365 in production (installation, configuration, proxy/repository planning, restores, upgrades)
  • Experience with Elastic / Kibana or similar observability platforms
  • Scripting/automation skills (PowerShell, Python) to accelerate diagnostics, data collection, or reproducibility
  • Familiarity with Azure fundamentals relevant to SaaS operations (identity, storage concepts, regional considerations, security posture

What You’ll Get 

  • 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Private medical coverage for you and up to four dependents
  • Life, accident, and disability insurance with enhanced coverage
  • Annual flexible wellbeing allowance for physical and mental wellness
  • Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
  • Meal, fuel, and transportation benefits based on work arrangement
  • Daycare reimbursement and safe cab facility for eligible employees
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

 

#LI-SK1

 

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Benefits

Health Insurance

Private medical coverage for you and up to four dependents

Learning Budget

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Daycare reimbursement and safe cab

Daycare reimbursement and safe cab facility for eligible employees

Paid Time Off

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

 Veeam Software

Veeam Software leads the market in data resilience, offering robust solutions for data backup, recovery, portability, security, and intelligence. Our platform supports a wide range of environments—including cloud, virtual, physical, SaaS, and Kubernetes—empowering organizations to maintain control over their data, ensuring it’s always protected and available. Trusted by over 550,000 customers globally, Veeam is dedicated to helping businesses not only recover from data loss but thrive beyond it.

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