Value Insights Manager

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Gong is hiring it's first Value Insights Manager in EMEA. The Value Insights Manager plays a critical role in demonstrating Gong’s value to our largest and most strategic customers. You’ll help customers clearly understand and measure the transformative impact Gong delivers, directly influencing customer growth, retention, and satisfaction.

NOTE: This position is a hybrid-based role (office 3 days a week and remote 2 days)

RESPONSIBILITIES

• Collaborate closely with go-to-market teams to lead in-depth discovery sessions, thoroughly understanding customer objectives, challenges, and identifying opportunities for value creation.
• Partner with account teams and customer stakeholders to frame and solve complex business challenges using data-driven insights, enhancing customer ROI throughout their journey with Gong.
• Develop detailed, quantitative business cases and ROI models clearly demonstrating Gong’s measurable impact on customer outcomes.
• Analyze customer data to derive actionable insights, translating complex analysis into clear, compelling narratives for both technical and non-technical audiences.
• Develop, refine, and maintain value engineering tools, frameworks, templates, and best practices, including sophisticated ROI and economic modeling.
• Author insightful thought leadership content that clearly communicates Gong’s value proposition to customers and the broader market.

QUALIFICATIONS 

• 10-12+ years experience in value engineering, management consulting, business architecture, or related fields.
• Demonstrated success creating data-driven insights within B2B sales environments.
• Proven experience designing financial models, ROI analyses, and value-driven narratives.
• Extensive understanding of B2B sales processes, sales methodologies, pipeline management, and sales operations.
• Expertise in software/SaaS business models, particularly Sales technology.
• Bachelor's degree (or higher) in Business, Operations, Management, Economics, or a related field preferred.

TECHNICAL SKILLS

• Strong proficiency with CRM platforms, notably Salesforce.
• Experience leveraging data visualization tools (e.g., Tableau, Power BI, Looker) for generating compelling insights.

BUSINESS SKILLS

• Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level.
• Comfort navigating ambiguous environments, consistently delivering high-quality results.
• Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes.

NICE TO HAVE'S

• Prior experience specifically in Sales Enablement, Revenue Operations, or Customer Success roles.
• Experience authoring thought leadership or public-facing content (blogs, whitepapers, webinars).

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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