Value Chain, Mobility & Ancillary Services - Manager

The role in a nutshell: The Manager – Value Chain, Mobility & Ancillary Services is responsible for the operational performance of the Mobility & Ancillary Services supply chain team and suppliers.

A bit about the ‘Department’: The Remarketing team sit within the operations area of the business, being responsible for the efficient and profitable Remarketing of vehicles and assets owned or managed by KINTO. Remarketing is more than just selling the asset – the team supports the business in achieving its objective of multi cycle leasing (Project Encore), optimising Vehicle Lifetime Value (VLV).

What you’ll be doing:

• Responsible for the operational performance of the Mobility & Ancillary Services supply chain team and suppliers, ensuring that they provide a lead in customer experience, whilst delivering against KINTO’s key performance indicators
• In addition to performance of these suppliers, the role encompasses evaluation, selection and implementation of new Suppliers in this area, in line with wider KINTO Vendor Management policies and the wider Vendor Management structure.
• Effective management of all relevant suppliers including holding monthly reviews to feedback position against KINTO SLA’s and KPI’s. Implement effective counter measures to improve performance where CSI is below KINTO targets.
• Drive Rental channel growth utilising KINTO owned and wider Toyota Group owned assets, in accordance with company MTBP targets by working with the KINTO sales and marketing teams to ensure account managers are up to date on current offers and stock availability.
• Monitor pricing within the rental market to ensure KINTO proposition remains as competitive as possible in all areas, developing and implementing counter measures where required.
• Deliver the volume and financial objectives for Rental, both through suppliers and through Direct Rental of KINTO and Toyota group assets, developing and implementing counter measures where volumes track below target.
• Work alongside the Senior Manager Remarketing Strategy to ensure robust data and reporting on rental units in operation and related revenue and profit.
• Support and develop direct reports to deliver across all areas of responsibility.
• Work with the General Manager of Customer Experience to ensure customer CSI scores achieve the level KINTO expects and to ensure customer satisfaction across the rental, fleet management and collections areas of the customer journey.
• Develop new processes and initiatives to deliver against KINTO company objectives, strategic direction and Mid Term Business Plan, collectively known as our “Hoshin”
• Improving customer service levels through initiatives that ideally also drive revenue

How you could stretch this role:

• This role could develop to take full ownership of the whole secondary leasing business to grow this channel within the KINTO ecosystem.
• Development of a KINTO White label rental system to increase visibility of the channel both internally and with our current multi-brand customer base.
• Bring new ideas into the team relating to improving customer satisfaction results. Empower your team to be agile, learn at pace and never stop learning.
• Onboarding new suppliers to ensure the best tariffs, pricing and possible service for our customers.
• Identify new opportunities within the One Toyota group to support the wider business with used and new routes to market, utilising available stock channels.
• Learn a more in-depth knowledge of the used car market.
• Create new pricing methodology to ensure our rental offering is as competitive as possible.
• Work with our rental supplier to set KINTO up on their rental panel to secure incremental B2B rental business.
• Positively influence the Sales and Account management teams in promoting KINTO rental product.
• Support the Senior Manager Remarketing Strategy to develop new channels to market for B2B Rental of KINTO and Toyota Group assets.

Requirements

Key Experience & Skills:

• Can demonstrate previous experience of delivering results in a sales channel or business channel environment
• Previous experience in a management role which you can evidence strategic vision and target achievement
• Knowledge of the leasing, fleet or rental industry would be advantageous along with previous supplier management.
• Have previous experience of managing a team and leading by example to ensure best practice and customer satisfaction
• Strong communication skills and an ability to gain key stakeholder buy in and manage upwards
• Knowledge of vehicle finance products desirable.

Attributes & Behaviours:

• Must be flexible and willing to adapt and change focus rapidly with an outward mindset.
• Be adaptable and open to trying new ways of doing business.
• Customer centric with a focus on first time resolution
• Collaborative spirit to work seamlessly with cross functional teams
• Happy to be accountable for both personal and channel/supplier performance

Benefits

• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.