UX/UI Design Researcher (AI-First Organization)

ABOUT US 

Boostlingo is at a strategic inflection point. As AI reshapes the language access and interpretation industry, we are accelerating toward becoming an AI-forward, enterprise-ready platform.

Our next phase requires an AI-First mentality that is laser focused on building intelligent, adaptive products that transform how users work and make decisions and a culture of ownership and cross-functional accountability.

AI is not a feature — it is foundational to how our product operates, evolves, and delivers value. We move fast, experiment responsibly, and design for clarity in complex systems.

We believe exceptional user experience in AI products requires deep research, tight cross-functional collaboration, and a relentless focus on human outcomes 

WHAT IT MEANS TO BE A BOOSTIE 

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:  
 
·      Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset  
·      No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.  
·      Be Bold, Stay Humble: Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.  
·      Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.  
  
Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder of this team! 

ABOUT THE ROLE  

We are seeking a highly strategic and hands-on UX/UI Design Researcher to help shape intuitive, trustworthy, and high-impact AI-powered experiences.

This role sits at the intersection of Product, Design, Engineering and Go to Market strategy. As a member of the design and product teams, you will lead research initiatives that influence roadmap decisions, validate AI-driven features, uncover user needs in ambiguous spaces, and ensure our experiences are usable, transparent, and human centered.

You will play a critical role in shaping how users interact with intelligent systems — from discovery to iteration to scale.

WHAT WILL BE EXPECTED OF THIS ROLE: 

 1. Lead Product & UX Research (Strategic + Applied)

• Lead qualitative and quantitative research across the product lifecycle, with emphasis on AI-driven features.
• Translate ambiguous product and AI concepts into clear research and validation plans.
• Conduct research to uncover user needs in complex, AI-assisted workflows.
• Test advanced interactions (automation, AI suggestions, feedback loops) to ensure usability and clarity.
• Design and analyze experiments (A/B tests, behavioral data) to improve product and AI performance.
• Evaluate trust, comprehension, and mental models to ensure AI experiences are intuitive and predictable.
  
  

2. Contribute as a Product Designer Across the Platform

• Design and iterate on AI-powered features, turning insights into effective UX and UI solutions.
• Collaborate across products to create cohesive experiences and support platform unification.
• Simplify complex, AI-driven workflows to improve usability and clarity.
• Partner with Product, Engineering, and Data to design human-in-the-loop systems.
• Contribute to scalable design patterns for consistent AI interactions across the platform.
• Balance research and design execution to deliver high-quality, user-centered experiences.
  
  

3. Deep Cross-Functional Collaboration (Critical)

This role requires strong partnership across disciplines:

With Product Managers:

• Shape product strategy through research-backed insights.
• Frame hypotheses and define success metrics.
• Influence roadmap prioritization with evidence.
• Co-own discovery processes.

With Designers:

• Translate insights into actionable UX recommendations.
• Partner on prototyping and iterative validation.
• Elevate interaction models for AI-powered workflows.
• Maintain design systems informed by research insights.

With Engineering:

• Ensure research is technically informed and feasible.
• Test early-stage prototypes.
• Provide usability feedback during build cycles.

Strategic Go To Market Impact:

• Connects UX insights to adoption, expansion, and retention
• Understands commercial implications of UX decisions
• Partners in pre- and post-launch research

With Leadership:

• Present insights clearly and persuasively.
• Influence high-level strategy.
• Elevate research as a core business driver.

4. Build Research Infrastructure

• Establish scalable research practices in a fast-growing AI environment.
• Create user panels, feedback loops, and research repositories.
• Define standards for AI experience evaluation.
• Embed research rituals into product development.
  
  
  

WHAT SUCCESS LOOKS LIKE

• AI features ship with validated user confidence and clarity.
• Product decisions are grounded in evidence.
• Cross-functional teams actively rely on research insights.
• Users demonstrate high engagement, trust, and satisfaction.
• Research becomes a proactive strategic input — not a reactive step.

MINIMUM QUALIFICATIONS:   

General Experience:

• 6+ years in UX Research, Design Research, or Human-Computer Interaction.
• Experience working in AI-driven, data-heavy, or automation-first products.
• Demonstrated success influencing product strategy through research.
• Experience in B2B SaaS, complex workflows, or technical products preferred.
• Portfolio demonstrating research translated into actionable design solutions (Strongly Preferred).
• AI-First Organization Experience (Strongly Preferred)

You have:

• Conducted research for AI/ML-powered products.
• Studied user trust, automation bias, or explainability.
• Worked closely with data science or ML teams.
• Evaluated probabilistic outputs or adaptive interfaces.
• Researched human-in-the-loop systems.
• Delivered efficient UI/UX designs.

You understand:

• AI is iterative and imperfect.
• Users must understand and trust system behavior.
• UX must bridge model complexity and human clarity.

Cross-Functional Excellence (Critical)

You:

• Thrive in highly collaborative environments.
• Translate research into business language.
• Influence without authority.
• Navigate ambiguity confidently.
• Align technical and non-technical stakeholders.
• Bring structured thinking to complex systems.

Research Skill Set

Qualitative

• In-depth interviews
• Contextual inquiry
• Ethnographic research
• Diary studies
• Usability testing
• Concept testing

Quantitative

• Survey design & analysis
• Behavioral data interpretation
• A/B testing frameworks
• Metrics definition for UX success
• Experiment design

Bonus

• Experience with AI model evaluation frameworks.
• Familiarity with NLP systems, recommendation engines, or predictive analytics.
• Experience in enterprise workflow research.

Mindset & Traits

• Systems thinker.
• Naturally curious and hypothesis driven.
• Comfortable with ambiguity and rapid iteration.
• Strong storyteller and communicator.
• Empathetic but data-rigorous.
• Design-oriented (not just research-oriented).
• Comfortable challenging assumptions constructively.

WHY THIS ROLE IS UNIQUE

• You will help define UX standards for AI-driven systems.
• You will design features putting insights into action.
• You will influence foundational product decisions.
• You will work directly with executive leadership.
• You will shape how humans interact with intelligent systems at scale.

If you are excited about designing human-centered experiences in an AI-first world — and thrive at the intersection of product, technology, and research — we’d love to speak with you.

WHAT MAKES BOOSTLINGO A GREAT COMPANY? 

• Values and mission-based ethos that drives our product development strategy 
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)  
• Hybrid/Remote working arrangements 
• Competitive compensation and robust benefits offerings, including 401(k) plan with match! 
• Flexible PTO 

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

No Agencies Please, C2C candidates will not be utilized at this time. 
NO Relocation or Sponsorship are being offered for this position.