UX Researcher

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

As a UX Researcher, you’ll drive user insights to redesign a financial compliance tool for our tech client. We’re looking for a collaborative, detail-oriented thinker with experience in payments, security, and strong stakeholder management skills.

Role:

• Leading and executing various research studies that help shape product decisions from broad foundational strategies to evaluative UX development.
• Working closely with UX, PMs, PgMs and Eng to prioritise a growing list of bug and feature requests for existing product efforts.
• Provide a strong user-focused point-of-view in team meetings, product discussions, design reviews, and strategic research planning.
• Collecting and analysing user behaviour through qualitative studies, surveys, benchmark studies and online experiments.
• Communicate insights through clear communication and compelling storytelling to diverse audiences via presentations that multiple stakeholders can easily understand, including those unfamiliar with the project.

You: 

• At least 10+ years of experience in an agency, financial services firm, and hyper-growth technology companies
• Experience with longitudinal studies, qualitative interviews, surveys, bench-marking, or data visualisation.
• Understanding of product/market landscape.
• Demonstrated ability for selecting the right mix of methods to research questions and business goals and excitement to invent new methods when the right method does not exist.
• Ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organisation.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.