Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
We're looking for a UX Researcher who understands both design excellence and trading. You'll be embedded in a product team that obsesses over craft, where your research directly shapes trading interfaces used by professionals worldwide. This isn't a typical research role removed from the product. You'll need design literacy to evaluate interface quality, trading knowledge (or curiosity) to speak credibly with power users, and research rigor to uncover insights that drive decisions
What Makes You Different - Design-Literate
You can evaluate design quality, not just gather feedback on it
You distinguish between surface preferences and fundamental usability issues
You're comfortable in Figma, analyzing prototypes, and giving actionable design feedback
You understand information hierarchy, cognitive load, interaction patterns, and visual design
You've seen research directly improve product design, not just validate assumptions
What Makes You Different - Understand Trading
You're genuinely curious about trading and eager to become a domain expert
You're a quick learner who can speak credibly with professional traders after onboarding
You recognize that researching professional tools requires different approaches than consumer apps
You're willing to learn trading concepts (order books, limit orders, technical indicators) hands-on
You appreciate power users with high expectations – you've researched for them before
Job Responsibilities
Design and run research studies (interviews, usability tests, surveys) to understand trader needs and behaviors
Evaluate design quality through heuristic reviews, usability testing, and expert evaluations
Translate findings into compelling insights that shape product decisions and improve UX
Partner with designers to test prototypes early – help ship better products faster
Present research to cross-functional teams and build empathy for users across the organization
Establish research operations, recruit participants, and build best practices
Job Requirements
3+ years UX research experience (fintech, SaaS, or complex B2B products preferred)
Strong understanding of design principles and ability to evaluate interface quality
Excellent analytical and communication skillsPortfolio/case studies showing research impact on product design
Curiosity and learning agility – you can become a domain expert quickly
Bachelor's in HCI, Psychology, Design, Cognitive Science, or related (or equivalent experience)
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
