UX Research Manager

FIGS is looking for an exceptional UX Research Manager to join the Ecommerce Team and lead the growth and delivery of user experience research across the organization. The UX Research Manager will serve as the operational backbone of the team’s research function, owning and executing studies, testing, and surveys that drive measurable business impact. This role will define and scale the user research practice by developing frameworks, tools, and processes that generate deep behavioral insights to accelerate ecommerce growth.

The position combines scientific rigor with creativity, balancing qualitative and quantitative research to uncover opportunities that advance the business and brand while heavily supporting the User Experience Design team in product testing and evaluation. Grounded in social science and guided by industry best practices, the UX Research Manager will translate data into actionable insights, ensuring that research outcomes directly inform design and product direction.

As an advocate for FIGS customers and the broader healthcare community, the UX Research Manager will champion customer needs across the entire digital experience. The role is highly collaborative, working with Product, UX Design, Engineering, Data, and Marketing to foster a culture of research excellence, strategic insight, and customer empathy. The UX Research Manager will report to the Director of UI/UX.

What you’ll do:

• Champion user research and customers by translating healthcare professionals’ real-world experiences into better digital shopping solutions.
• Serve as FIGS’ foremost advocate for understanding and representing the customer.
• Lead research strategy across FIGS digital products, identifying opportunities that drive innovation, usability, and conversion.
• Design and conduct qualitative and quantitative studies, including remote and in-person interviews, participant recruitment, data analysis, surveys, A/B testing, and usability testing.
• Measure and communicate the impact of research, connecting insights to key metrics in line with company goals
• Synthesize insights into clear narratives that inform design, product, and executive decisions
• Build and operationalize research infrastructure, including tools, AI solutions, vendors, participant panels, and knowledge repositories.
• Partner cross-functionally with Product, UX Design, Engineering, Marketing, and Data teams to align research priorities with business objectives and revenue goals.
• Coach and mentor UX and Product teammates on research best practices, embedding rigor and curiosity across the Ecommerce Team.

About You:

• 5–8 years of experience in UX Research or related fields (Human Factors, Psychology, HCI, Analytics, UX Design).
• Proven experience in eCommerce and consumer-facing digital experiences.
• Skilled in both qualitative and quantitative research methods (usability testing, interviews, surveys, analytics, A/B testing).
• Proficiency with Figma and common UX research tools; familiarity with basic statistical analysis.
• Experience recruiting and managing niche participant panels (bonus points if you have experience with healthcare professionals)
• Ability to synthesize complex data into clear, actionable insights that influence product and business decisions.
• Strong collaboration skills partnering with Product, Design, Engineering, Data, and Marketing teams.
• Excellent storytelling and presentation skills, including experience sharing insights with executives.
• Strong project management abilities and comfort balancing multiple research streams in a fast-paced environment.
• Bachelor’s degree in a related field or equivalent professional experience.
• Entrepreneurial mindset, curiosity, and a strong user-first approach.

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $135,000 and $165,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  
• Annual bonus: This position is eligible to participate in the FIGS annual bonus program

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.