UX Lead- Retail and Ecommerce

Important Information

Experience: +8 years

Job Mode: Full-time

Work Mode: Work from home

Job Summary

We are seeking a strategic and hands-on UX Lead to drive the user experience across our e-commerce and retail platforms. This role will be pivotal in shaping how customers interact with our digital products, from browsing and buying to managing prescriptions and engaging with pet health content.

Responsibilities and Duties

• Lead UX Strategy: Define and execute UX strategies aligned with business goals and customer needs.
• Design Leadership: Mentor and guide a team of UX/UI designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Customer-Centric Design: Conduct user research, usability testing, and data analysis to inform design decisions.
• Cross-Functional Collaboration: Partner with product managers, developers, marketers, and customer service teams to deliver cohesive experiences.
• Retail & Ecommerce Optimization: Enhance user journeys across product discovery, checkout, subscription management, and mobile experiences.
• Prototyping & Validation: Create wireframes, prototypes, and interaction models to test and validate design concepts.
• Accessibility & Inclusivity: Champion inclusive design practices and ensure compliance with accessibility standards.
• Design Systems: Maintain and evolve design systems for consistency across platforms.

Qualifications and Skills

• 8+ years of UX design experience, with at least 2 years in a leadership role.
• Proven track record in ecommerce and/or retail UX design (must include at least three portfolio projects specifically focused on ecommerce platforms).
• Strong portfolio showcasing user-centered design solutions and measurable impact.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, and prototyping platforms.
• Deep understanding of responsive design, mobile-first principles, and conversion optimization.
• Experience with A/B testing, analytics tools, and customer feedback loops.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Familiarity ecommerce and related digital experiences.
• Experience working in agile environments and with cross-functional teams

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.