User Support Tech

IT Support Technician

About the Opportunity

Vail Health is seeking an IT Support Technician to serve as a key resource for both on‑site and remote technical support. This role provides Tier 1 and Tier 2 assistance for all VVMC computer systems, laptops, mobile devices, printers, and related peripheral equipment. The technician will play an essential role in ensuring smooth daily operations and supporting users across the organization.

What You Will Do

• Provide Tier 1 and Tier 2 support for VVMC computer hardware, software, and applications.
• Monitor the ticketing system, prioritize requests, and resolve issues in alignment with established service level agreements.
• Configure, image, and deploy equipment including desktop PCs, laptops, and mobile devices.
• Collaborate with IT staff on short‑term projects such as PC installations, printer setups, hardware and software upgrades, and cabling tasks.
• Support off‑site locations as needed, including participation in weekend and nightly on‑call rotations.
• Oversee daily computer operations to ensure completion of routine tasks, including midnight processing and daily logs.
• Create new procedures and update existing documentation to reflect current processes.
• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

What You Will Need

Experience

• Two years of experience in healthcare information services preferred.

Licenses

Certifications

• None required.

Education

• No additional education requirements listed

Benefits at Vail Health (Full) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance