User Support Specialist

At SevenApps, we build mobile applications that millions of users carry in their pockets every day. Our portfolio spans lifestyle, productivity, and utility apps with 20M+ downloads, strong ratings, and continuous growth. For us, continuous improvement isn’t just a slogan: it’s how we work.

We’re now looking for a User Support Specialist to join our crew.

About the Role

As a User Support Specialist, you will manage end-to-end user support processes and turn user feedback into actionable insights for product teams. You will work across multiple applications and take an active role throughout the entire lifecycle—from first user contact to resolution and insight generation.

You will collaborate closely with product, development, and marketing teams.

Requirements

What You’ll Do

• Manage incoming user support requests (tickets, email, in-app) in a fast, accurate, and professional manner
• Monitor and respond to App Store and Google Play reviews to improve user satisfaction
• Handle subscription, refund, and payment-related processes; escalate critical issues when necessary
• Analyze user feedback to identify recurring problems and opportunity areas
• Work closely with product and development teams to support bug resolution and improve user experience

What We’re Looking For

Must-have

• 1+ year of experience in customer support, user operations, or a similar role (preferably in a mobile app or tech company)
• Strong written communication skills in English (clear, concise, and user-focused)
• Strong attention to detail and follow-up discipline
• Ability to manage and prioritize multiple workflows simultaneously
• Analytical mindset with the ability to extract meaningful insights from user feedback

Nice to have

• Experience with App Store Connect / Google Play Console
• Knowledge of subscription and payment systems
• Experience working closely with product or development teams
• Familiarity with AI-powered support tools or chatbot systems

Benefits

Work Setup

This is a full-time, on-site position based at our 4. Levent, Istanbul office.

Our Team & Vibe

We're a hustle ownership–obsessed, hands-on team building in 4. Levent. No dress code, no performative formality—just focused work, fast iteration, and people who care about the craft.

Our office is built for focus: quiet corners when you need to go deep, open space when you want to riff with teammates. Unlimited sugar-free and healthy snacks, specialty coffee, and yes—oat milk. We take the “snacks & cozy office” thing seriously.

Your ideas ship to production, not into a backlog.

Benefits

• Competitive net salary & private health insurance: Clear and reliable financial and health coverage
• Learning budget ($100/month): Use it for courses, content, or any resources that support your growth
• AI-augmented workflow: We cover the cost of tools like Cursor, ChatGPT, and Claude
• Quarterly team experiences: Thoughtfully designed events that bring the team together
• MultiSport membership: Access to gyms and various sports facilities

Hiring Process

• HR Interview: 30 min, Google Meet
• Technical Case: 1 week to complete
• Online Team Lead Interview: 30 min, Google Meet
• On-site Technical Interview: ~2 hours at our 4. Levent office
• Offer

We aim to keep the process efficient and stay in touch with candidates throughout the hiring stages.