Recruit a User Researcher to champion user needs through research, analysis, and collaboration to create impactful public sector solutions.
User Researcher
Location: Mix of onsite client and remote working.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Requirements
We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.
Your responsibilities will include:
● Championing the user
● Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
● Collaborating with the product team to turn research findings into prototypes and features that meet the user need
● Presenting research findings, user insight and recommendations to the product team
● Promoting user centered design principles and best practice within government
● Designing, scripting and analysing quantitative surveys
● Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
● Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
● Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables
Skills we are looking for
● Knowledge, experience and passion for user centered design practices and GDS guidelines
● Experience undertaking user research and gathering user requirements
● Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
● Confidence developing user personas and journey maps
Skills that would also be useful in this role include:
● Working in an agile environment
● Advocating for fully accessible and inclusive services
● Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
● Taking a proactive approach to diversity, equity and inclusion internally and with clients
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
Development – A management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
Health Insurance
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Pension Scheme
Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Paid Time Off
25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Remote-Friendly
Flexible Working – including home working and part time
Methods Business and Digital Technology is an IT services consultancy that partners with central and local government clients to transform public services through innovative digital solutions. With over 30 years of experience, we focus on delivering end-to-end, people-centred services that drive sustainable change and improve community engagement, setting us apart with our collaborative and human-centered approach in a sector often dominated by technology first.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
User Researcher Q&A's