User Happiness Centre (UHC) Customer Service Referent

Decathlon is your sports wonderland! 

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

What is our culture like ? 

• Where decisions spark High-fives : 

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs! 💪

Our game plan? Preserving the world together! 🌍🚀🏅

• Your career touchdowns : 

At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉

• Live for sports ? Now do it for a living : 

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅

About the Role:
We're looking for someone with a strong customer-centric mindset who is passionate about enhancing the online customer experience. In this role, you'll be instrumental in collaborating with various stakeholders to streamline and improve key processes related to online orders, including:

• Secondlife/Marketplace user journeys: Optimizing the customer experience for these platforms.
• Bulky Returns and Exchange Processes: Ensuring smooth and efficient handling of these transactions.
• Post-Purchase Feedback Management: Responding to and addressing customer feedback to drive improvements.
• Contact Centre KPI Achievement: Contributing to the overall success of our contact centre by reducing contact volume and improving efficiency.
• Process Improvement: Working across teams to identify and implement solutions that streamline operations within UHC.

Requirements

We're seeking someone who:

• Is highly customer-focused and dedicated to providing exceptional service.
• Possesses strong communication and collaboration skills.
• Is proactive and eager to identify and implement process improvements.
• Is organized and able to manage multiple tasks effectively.
• Is able to work towards achieving set KPI's.

Benefits

💰 A remuneration That Grows With You:

• Monthly bonuses, up to a whopping 10% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

🚀 Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

💸 Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

🛍️ Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶

❤️ Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

🏋️‍♀️ Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

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