US Training & Retail Excellence

“I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.” Morgane Sézalory, Founder & CEO

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can’t wait to hear from you!

We are seeking the talents of a US Training & Retail Excellence (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in our office, in Los Angeles or New York.

Within the Cross-functional Retail team, you actively participate in deploying the strategy to elevate the customer experience through Retail network management with an international scope and a 360-degree vision of cross-functional Retail operations.

As US Training & Retail Excellence, your missions will be the following:

Lead the Training Academy in the US

• Lead and animate the US training referent community
• Visit each store once every two months to ensure the learning and training dynamic: travel is required frequently including in the weekends
• Coach the team with on the floor animation and weekly follow up with referents
• New staff induction & Development
• Draw and ensure proper induction path for each staff
• Organise and animate onboarding sessions
• Co-manage staff development path with store managers & HR 
• Rolling & in-depth Training
• Plan, organize and coordinate all Retail trainings
• Identify and assess training needs according to weekly KPIs analysis and VOC, impulse and adjust training content
• Adapt continuously the programs according to the Retail strategy and new Retail tools / project developments
• Ensure the successful launch then the sustainable roll out of the digitalization of the Training APP in the US
• Organize and Retail Teams’ seminars

Ensure a Top Excellence Retail CX adapted to Retail Run

• Analyze the VOC
• Implement reporting routines for all VOC channels in the US
• Ensure process across all channels: Google Review, Did You Enjoy, Reddit, etc.
• Define and implement short and medium-term corrective action plans with the cross-functional team aiming to improve and harmonize our Retail Process
• Be in charge of settling an Opening kit for every store opening
• Adapt Shop Operating Procedures and ensure their proper set up at the right level throughout all our permanent and PU stores

Uniform management: ensure brand image embodiment

• Define and Operate the uniform bundle and grooming guidelines for the US
• Forecast budget and associated costs
• Participate in drawing styling guidelines
• Analyse and track uniform budgets of past and on-going campaigns
• Draw and adapt smooth uniform processes  with the Retail Operational Team, Supply Team and Logistics Team  

Retail Image Monitoring

• Monitor VM initiatives with frequent check-ups in stores:
• By supporting proactively store teams, identifying quick wins and reporting larger challenges to HQ VM Team
• Feedback HQ VM Team after each store visits to maintain the right level of standards : mannequins, racks, etc
• Ensure Retail Image requirement are met in the US Stores & Pop ups with frequent check-ups in stores:
• Control guidelines execution
• Assist the Store Managers by giving love to details input
• Feedback to HQ and proactivity in corrective actions

Requirements

Your profile:

• You have successful prior experience in a similar position in Jewelry, Fashion, or Beauty
• You have operational knowledge of Retail with a strong understanding of service and customer challenges
• You enjoy take action and know how to manage projects with multiple stakeholders
• You have skills in analysis, assimilation, and synthesis
• Autonomous and rigorous, you know how to unite people and have strong written and oral communication skills
• You are creative and agile, with a strong capacity for initiative
• You can work on operational tasks as well as develop strategic vision
• You have excellent proficiency in both French and English, spoken and written
• You are comfortable with Microsoft Office suite and Google suite - Experience with an LMS is a plus
• Excellent proficiency in Microsoft Office, Google suite, Canva

Benefits

Salary range:  $90,000-$100,000, depending on skills and experience.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now!