(US) Sr. Event Manager

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: The Senior Event Manager is a strategic leader responsible for planning, executing, and measuring large-scale brand events. This role oversees multiple workstreams, manages complex budgets, and leads cross-functional teams and external partners to deliver seamless, high-impact experiences. The Senior Event Manager is accountable for vendor selection and management, contract negotiation, risk mitigation, and stakeholder engagement, ensuring every event aligns with organizational goals and delivers measurable ROI.  Meet our Marketing Team Key Responsibilities:

Strategic Leadership & Program Management:

Develop and execute the strategic vision for large-scale events, aligning with business objectives and brand strategy.

Lead cross-functional teams (marketing, sales, operations, finance, creative, executive leadership) and external agencies to ensure flawless event delivery.

Oversee multiple workstreams, including program development, logistics, marketing, registration, and on-site execution.

Establish and track KPIs, success metrics, and post-event analytics to measure impact and drive continuous improvement.

Budget & Financial Management:

Build, manage, and reconcile multimillion-dollar event budgets, ensuring cost-effectiveness and maximizing ROI.

Oversee all financial aspects, including forecasting, expense tracking, vendor payments, and financial reporting.

Implement robust budget controls and leverage data analytics for performance measurement and optimization.

Vendor & Contract Management:

Lead vendor selection, negotiation, and relationship management for venues, production, catering, AV, and other partners.

Negotiate and administer complex contracts, ensuring favorable terms, compliance, and risk mitigation (attrition, cancellation, force majeure, union/labor clauses, cybersecurity, hidden fees).

Monitor vendor performance and resolve issues to maintain quality and service standards.

Stakeholder Engagement & Communication:

Serve as the primary liaison for internal and external stakeholders, including executives, sponsors, partners, and VIPs.

Develop and deliver executive briefings, stakeholder updates, and post-event reports.

Foster strong relationships to ensure alignment, collaboration, and ongoing support.

Operational Excellence & Risk Management:

Oversee all event logistics, including venue selection, space planning, AV, security, accessibility, and attendee experience.

Develop and implement contingency plans, risk management protocols, and crisis response strategies.

Ensure compliance with health, safety, legal, and regulatory requirements.

Innovation & Continuous Improvement:

Drive process improvement and innovation in event strategy, technology adoption, and guest engagement.

Stay abreast of industry trends, emerging technologies, and best practices to elevate event outcomes.

Skills & Qualifications:

Advanced Project Management:

Expertise in project management methodologies and tools (e.g., Gantt charts, event management software).

Ability to manage multiple concurrent projects and timelines.

Strategic Planning & Innovation:

Ability to develop and execute strategic event plans aligned with business objectives.

Proven expertise with corporate events from 2000+ attendees and multi million dollar budgets.

Track record of driving process improvements and adopting new technologies.

Willingness to travel25-75% and work outside of regular hours.

Risk Management & Contingency Planning:

Experience in identifying risks, developing contingency plans, and managing crisis situations.

Knowledge of health, safety, legal, and regulatory requirements for large events.

Soft Skills:

Meticulous attention to detail in planning, execution, and post-event evaluation.

Ability to maintain poise and professionalism under pressure.

Exceptional written, verbal, and presentation skills.

Ability to communicate effectively with diverse audiences and teams.

Willingness to stay updated on industry trends, best practices, and continuous learning.

Stakeholder & Relationship Management:

Strong relationship-building skills with executives, sponsors, vendors, and VIPs.

Ability to manage complex stakeholder expectations and communications.

Technical & Digital Skills:

Proficiency with event management platforms, CRM systems, and analytics tools.

Familiarity with AV equipment, virtual/hybrid event technologies, and digital registration systems.

Financial Acumen and Negotiation & Contract Management Skills:

Advanced skills in budget creation, financial forecasting, and cost control.

Experience reconciling budgets and managing vendor payments.

Preferred Skills & Experience:

Industry knowledge in healthcare, SaaS, B2B

Experience implementing improvements based on data-driven insights and a track record of utilizing data and analytics for event performance measurement.