PointClickCare
(US) Revenue Operations Analyst - 12 Month Contract
TLDR
Support complex operational workflows across Salesforce, data management, and billing processes, enhancing efficiency and data quality to drive scalable go-to-market operations.
Key Responsibilities:
Manage and execute data updates across Salesforce using Data Loader (Leads, Opportunities, Accounts, Contacts, custom objects) Maintain data integrity, perform data hygiene, and support data migration efforts
Execute opportunity splits, leakage/reverse leakage tracking, and billing-related object creation
Support Billing Automation Project by creating and maintaining billing-related objects (e.g., invoiced customers, uplift objects) · Own order management workflows and ensure accurate system updates tied to invoicing and bookings
Partner with RevOps leadership to improve billing processes and operational efficiency
Build and maintain Salesforce reports and dashboards based on prioritized business needs
Fulfill ad hoc reporting and Smartsheet requests independently
Support data visualization and reporting needs for pipeline and operational insights
Own Smartsheet workflows, including building, maintaining, and fulfilling incoming requests
Manage Gong-related support requests, troubleshooting, and stakeholder communication
Provide operational support for marketing workflows (e.g., nurture status, Marketo-related processes)
Develop and maintain SOP documentation for key processes and systems
Support enablement efforts, including training delivery for new tools and process rollouts
Partner with stakeholders to ensure adoption of new workflows and operational best practices
Support Pipeline Council activities (reporting, dashboarding, data preparation)
Assist with Salesforce enhancements and process implementations as needed
Contribute to continuous improvement initiatives across RevOps
Minimum Requirements:
Intermediate proficiency in Salesforce (reporting, dashboards, object management)
Experience using Salesforce Data Loader for bulk data operations
Strong Excel skills (data manipulation, analysis, reporting)
Experience managing operational workflows and data processes
Strong attention to detail and data accuracy
Ability to work independently and manage multiple requests in a fast-paced environment
Experience documenting processes and maintaining SOPs
Preferred Qualifications:
Experience with Smartsheet (workflow creation and management)
Familiarity with Gong (user support and troubleshooting)
Exposure to Marketo and marketing operations workflows
Experience with LeanData (routing, matching, data management)
Salesforce Data Management & Operations
Billing & Order Operations Execution
Reporting, Dashboarding & Requests
Tools & Workflow Management
Training, Enablement & Documentation
Other Duties as Assigned
This is contract role paid in an hourly rate, based on a 40 hour work week. The offer range is $36.82-$40.91 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
PointClickCare builds a cloud-based healthcare software platform designed to streamline the management of resident care for long-term and post-acute care providers. Our solutions empower over 30,000 healthcare organizations to enhance operational efficiency and improve care delivery, making us a key player in the health tech space.
- Founded
- Founded 2000
- Employees
- 500+ employees
- Industry
- Health Care Providers & Services
- Total raised
- $230M raised
Revenue Operations Analyst