US Learning and Development Manager

We are Hiring!

We have an exciting new opportunity at Scope Health Inc for a Learning and Development Manager in our US Team! This is a remote-based role with extensive travel across the USA (estimated at 50%).

We are looking for people who can connect their own personal vision and values into some of what we do at Scope. 

Our vision as a company is to constantly exceed the expectations of our healthcare partners, our patients and our people by bringing together the extraordinary.

Please read below the full job description for the role and if this is something that you would be interested in, please click apply and a member of the Scope team will be in touch regarding your application

US Learning and Development Manager

This role reports to the Director of Talent, Learning and Development and will support all learning and development for Scope US. This person will work closely with colleagues in the TLD team and partner with people leaders in the US Sales and Functional Teams. They work with key stakeholders (e.g. Medical and Marketing) to build learning programmes and courses that support individual and team development and improvement. They will actively support the Sales Managers to grow capability within the Sales Team through in person Development Days and Coaching. They will design and deliver a US Induction Programme for new recruits joining the Scope US business. While this is a remote role, an East Coast location is required for optimal collaboration with our Europe based team. Extensive travel across the USA (estimated at 50%) is required.

Key Responsibilities

Partners effectively with the Business

·       Invests time to understand and stay up to date with the business strategy, priorities and activities of the US sales and functional teams.

·       Participates and actively contributes to Business operations and meetings.

·       Builds rapport and credibility as a trusted and valuable partner in supporting the business goals and works seamlessly with the US leaders to support programmes of change and improvement.

·       Identifies where L&D can contribute to key initiatives and takes accountability for delivering on agreed actions.

·       Works and shares openly with L&D colleagues in Ireland and the UK to understand and improve how L&D can best support the sales and functional teams on a global level.

Sales Effectiveness

·       Works with the Commercial department and Sales Managers to support the implementation of a value based selling approach.

·       Designs and delivers training for Managers, Sales and Support Function Teams to embed this value based selling approach.

·       Conducts training needs analysis with sales managers and develops training plans for the team. Agrees how L&D can support individual development goals (i.e. captured in BambooHR) including the priority and focus for in person Development Days and virtual coaching sessions with individuals.

·       In collaboration with the Sales Managers, guide, mentor and coach on a 1:1 basis to improve capabilities within the sales competency framework.

Product & Market Training

·       In collaboration with Medical and Marketing (primarily), keep our therapy and US product training courses up to date.

·       Design learning sessions to drive aware of market trends, competitor environment and changes to products as they arise.

·       Be the L&D representation on the ‘Go to Market’ team for US specific new product launches.

Design, create and delivery of training:

·       Supports each Manager in undertaking Training Needs Analysis for their teams and consolidate the agreed priorities into Training Plans and Individual Development Goals.

·       Uses various mediums (ILT workshops or training events / in person or virtual, self-directed learning, Mentoring/Coaching, etc) to drive enhanced knowledge and skills based on the needs identified.  

·       Designs all training courses in line with Scope’s SOPs and Work Instructions using best practice materials and approaches to training ensuring they are effective.

·       Leverages the expertise within the wider TLD team to design, implement and manage the roll out and recording of training.

·       Configures key metrics within the training courses to assess effectiveness, ideally via business impact and value.

Scope Induction Programme (SIP)

·       Designs and manages a US version of SIP modelled on the programme used in UK and Ireland.

·       Run this programme as needed throughout the calendar year (expect 3-4 annually) to ensure new hires in the US feel welcomed, valued and introduced in a positive way to the Scope culture and ways of working.

·       Collaborate closely with Hiring Managers to ensure new hires are set up for success during their initial 6 to 8-week period by having a comprehensive and effective Induction Plan.

Qualifications

• Bachelor’s degree in Science, Technical or Business field is required
• A Training, Learning, Development or related qualification or certification is required.
• A Coaching or Facilitation qualification is desirable

Specific Knowledge, Skills and Experience

• Substantial experience of training design and delivery within a B2B sales environment. Pharmaceutical or medical devices industry experience is desirable.
• A demonstrable appreciation for the commercial aspects of the sector with the ideal candidate having worked in a commercial field sales position during their career. Experience leading a team of sales professionals is desirable.
• Experience of using mentoring and coaching techniques to develop sales professionals’ capability is required. Experience operating within a sales competency framework is desirable.
• Facilitation skills would be advantageous.
• Excellent verbal, written and presentation skills are required with experience of both in person and virtual training delivery expected.
• Can demonstrate experience designing and delivering engaging and effective training/learning interventions that deliver learning objectives. An Instructional Design qualification is advantageous.
• Demonstrated ability to understand the science and clinical aspects of a product portfolio as well as the commercial considerations.
• Excellent planning and organisation skills with an ability to manage a varied workload.
• A real team player who will relate well to colleagues and will seize the opportunity to develop good relationships with them.
• Proven ability to work cross functionally, challenge respectfully and influence change.
• Initiative – able to operate with minimal supervision knowing when to consult / inform.
• A good sense of humour and a bright, enthusiastic personality.
• Willingness to travel extensively in the US (50%) and internationally (2-3 times per year). Therefore, the person will need to be located within 1 to 1.5 hours drive from a well-connected airport.

Scope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.