US Benefits Advisor

The team

The Benefits Analyst will support the administration of employee benefits programs across the United States and LATAM regions. This role focuses on ensuring the smooth execution of benefits-related processes, assisting with compliance, and providing support to employees with benefits inquiries. The ideal candidate is detail-oriented, eager to learn, and capable of working in a dynamic, multinational environment.

The role

• Assist in managing benefits enrollments, terminations, and updates in HRIS and benefits platforms for US (mandatory) and LATAM (desirable).
• Handle routine benefits transactions, ensuring accuracy and compliance with regional labor laws and company policies.
• Support the coordination of benefits-related activities, including health insurance, food vouchers, transportation subsidies, 401k plans, and paid leave.
• Provide clear and timely responses to employees regarding benefits options, eligibility, and enrollment processes.
• Assist with the preparation of benefits communications, such as guides, FAQs, and training materials.
• Maintain proper documentation for benefits transactions to ensure compliance with US (e.g., FMLA, COBRA, social security).
• Conduct regular checks to ensure employee records are accurate and complete.
• Support audits and reporting requirements for benefits programs
• Assist in identifying inefficiencies in benefits processes and contribute to streamlining workflows.
• Provide suggestions for improving the employee experience in benefits-related interactions.
• Generate and maintain benefits-related reports for analysis and decision-making.
• Participate in projects related to benefits enhancements and compliance.

What you’ll bring

• Bachelor's degree in Human Resources, Business Administration, or related field required;
• 3+ years of experience in an HR support role, preferably in a shared services environment, supporting multiple countries including the USA.
• Bilingual or multilingual capabilities, especially in English and Spanish, Portuguese is a nice to have
• Familiarity with U.S. Benefits programs, including health insurance, 401k, FMLA, and COBRA, and the associated regulations and compliance requirements.
• Experience using HRIS systems (e.g., Workday, SAP SuccessFactors) and ticketing systems like ServiceNow.
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for managing documents and communications.
• Clear verbal and written communication skills, with the ability to explain complex benefit issues and HR processes to employees and managers.