URGENT HIRING | Healthcare Customer Service Advocate - Remote

Healthcare Customer Service Advocate – Patient Care Support (Remote)

Location: Makati (Valero) | Work Setup: Remote

Salary: ₱30,000 - ₱35,000/month

🚨 Why You Should Apply NOW

This is a mass hiring initiative supporting U.S. healthcare accounts. We are hiring at scale and moving fast.

Only candidates who can fully commit to the January 15 and 22, 2026 start date should apply.

Delays = disqualification.

Role Overview:

As a Healthcare Customer Service Advocate, you will support U.S. healthcare members by handling benefits inquiries, eligibility verification, and medical claims processing. This role requires strong healthcare knowledge, urgency, and accuracy in a high-volume BPO environment.

Core Responsibilities

• Handle inbound and outbound calls related to healthcare benefits, eligibility, and medical claims
• Explain claims status, denials, EOBs, and coverage limitations to members
• Research and resolve claims-related concerns using internal healthcare systems
• Accurately document interactions and resolutions in CRM tools
• Meet defined productivity, quality, and HIPAA compliance standards

Required Qualifications (Non-Negotiable)

• High school diploma or equivalent; college degree preferred.
• Minimum 2 years' experience in healthcare BPO, call center, or healthcare customer service
• Familiarity with Medicare processes and patient care protocols is a plus.
• Working healthcare knowledge of benefits, eligibility, and medical claims processing
• Strong English communication, active listening, and multitasking skills
• High attention to detail and discretion when handling sensitive information
• Able to perform in a high-volume, deadline-driven environment

Advantage:

Experience supporting Medicare members/patients

Familiarity with ICD-9/ICD-10 coding

Requirements:

•Proficiency in computer systems and CRM tools. 

•Willing to work on shifting schedules, graveyard shift, holidays and weekends if required.
• Candidate residing in Manila or nearby provinces is preferred.
• Can start ASAP. This is an urgent hiring.

**Work Arrangement: This position is currently offered on a REMOTE work basis. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected.

***WORK FROM HOME REQUIREMENTS***

• Requires a stable primary internet connection of at least 50Mbps,
• Reliable backup connection to ensure continuity of remote work.
• Speed test required during interview.
• Ability to directly hardwire to your modem
• Quiet, dedicated work area.

Why You’ll Love Working with Us:

• 🏠 Work Remotely
• 💰 Competitive Pay + 13th Month Salary
  
• 🩺Comprehensive HMO Coverage (Medical & Dental)
• 💻 Equipment Provided – Everything you need to succeed
• 🚀 Career Growth – Be part of a dynamic and supportive team that values your expertise
• ⚡ Immediate Hiring – Start ASAP and make an impact from day one

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.