Urgent Care Base Team Lead- Permanent, Part-time, 30hrs/wk (Wiltshire)

An exciting opportunity has arisen within our Urgent Care team for one Base Team Lead, at 30 hrs/week. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Chippenham, Keynsham, Salisbury and Swindon.

The role will involving working from our Head Office in Chippenham and your allocated Urgent Care base in Wiltshire.

Previous experience of working within an operational role within a healthcare setting is desired.

About the role

The Urgent Care Base Team Lead plays a pivotal role in providing a professional and responsive central point of reference to health and social care professionals, as well as carrying out other support functions as directed by the Urgent Care teams at both the Call Centre and OOH bases.

Working as a single point of contact for health and social care professionals, you will provide guidance and assistance to achieve the required outcome for our patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance.

Please note that as our operation runs around the clock, 365 days/year, you’ll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays. (The set shift pattern is available on request and can be discussed further at the interview stage).

Day to day, your duties will include but not be limited to:

• Line management of the Urgent Care team at your designated base in Wiltshire
• Management of medication stock and medical equipment, undertaking spot audits as and when required.
• Ensuring fleet vehicles are regularly checked, with medication and consumables being adequately stocked and replenished, following company process and procedure.    
• Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis.
• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
• Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
• Supervising HealthHero Integrated Care operational teams and acting as the first point of reference to resolve issues that may occur during the shift
• Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked.

About You

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
• A strong ability to converse with members of the HealthHero Integrated Care team at all levels
• Excellent written and oral communication skills
• High levels of attention to detail, accuracy and consistent follow through
• A good working knowledge of MS Office suite

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do. 

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time)
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

To obtain a full Job Description or should you have any questions, please contact our Recruitment Team at 

[email protected]

Closing date: Wednesday 17th December 2025(5pm)

Work location: Head Office (Chippenham, Fox Talbot House) + allocated Urgent Care base when required

Additional information

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on  [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Requirements

Please note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.