As a result of continued growth, HealthHero are seeking to recruit two Urgent Care Assistants to support our service on a on a minimum hours contract. Our Urgent Care Assistants will be required to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset.
Working on a minimum hours basis offers the ability to work flexibly, choosing shifts available based on our evolving operational need. Whilst there is a 2 shift per month minimum commitment, you will be able to opt in to a greater number of shifts up to a maximum of 37.5 hours/week.
Please note that whilst our Head Office is situated in Chippenham, a degree of flexibility will be required to support the operational need across our Urgent Care Bases as per our operational need.
The Role:
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
We operate a 24/7, 365 days a year service providing care to our service users. This role will involve providing non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. Due to the nature of the role, some flexibility working across our Urgent Care bases may be required within the shift hours.
Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:
Your key duties will include:
Driving
Base duties
Medication and Stock Management:
*Full Training will be provided*
The Urgent Care Assistant role is varied in nature. The successful candidate will expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About You
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.
Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.
We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do.
We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.
What we offer:
Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you.
Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]
Closing date: Monday 8th December 2025(5pm)
Additional information
*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.
**We reserve the right to close this job in the event we receive a sufficient number of applications.
***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Headquartered in London, HealthHero marries human expertise with digital convenience to provide fully holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in-class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats and phone. HealthHero is on track to build one of the largest digital health players in the world through a combination of buy-and-build and scale up of an existing portfolio through organic execution. While there are multiple small players with specific offering in digital health, we have established that there is a very significant opportunity to build a scale player that provides a holistic, integrated offering in virtual primary care. The market timing is compelling, and the need is pronounced across multiple segments- some we are present in and others we are entering through further acquisitions. HealthHero currently operates across UK, Ireland and Germany and is backed by pan-European investment house MARCOL. We are looking to build a high calibre team to deliver this plan.
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