Uniquest Director of Conversion Services

Director of Conversion Services Location: Remote (UK) Reports to: Chief Operating Officer, Enrolment Services About UniQuest At UniQuest, we’re transforming how universities engage, support, and convert students around the world. We partner with institutions to deliver exceptional student experiences through a unique combination of human expertise, data intelligence, and technology innovation. Our mission is simple: to help universities achieve their enrolment goals while ensuring every student finds their best-fit experience. The Opportunity We’re looking for a strategic, forward-thinking leader to oversee UniQuest’s global Conversion Services operations. As Conversion Services Director, you’ll shape the delivery of a world-class student journey - leading global teams, driving operational excellence, and embedding innovation through automation and data insight. You’ll ensure every student interaction reflects UniQuest’s commitment to quality, consistency, and excellence. What You’ll Do Lead global operations across all Conversion Services departments, driving student conversion, service quality, and operational efficiency. Build strong strategic partnerships with universities, acting as the senior point of contact for performance and service delivery. Champion innovation, working with Technology and Data teams to deploy automation, AI, and intelligent workflows that enhance the student experience. Inspire and develop global teams, creating a culture of excellence, collaboration, and continuous improvement. Define and deliver KPIs that demonstrate measurable impact for our partners. What You’ll Bring Extensive experience leading large-scale, multi-site operational teams - ideally within higher education or a student recruitment environment. Proven track record in delivering operational transformation, service quality improvement, and automation initiatives. Exceptional stakeholder management and relationship-building skills at senior levels. A deep understanding of the home and international student lifecycle and key conversion drivers. A strategic, data-driven mindset balanced with strong people leadership and innovation capability. Why Join UniQuest? At UniQuest, you’ll join a mission-driven organisation that’s redefining the global student journey. You’ll have the opportunity to: Shape the future of student engagement and conversion worldwide. Drive innovation through technology, automation, and data intelligence. Lead passionate, talented teams making a real difference to students and universities. Ready to Make an Impact? If you’re a visionary leader with a passion for education, technology, and operational excellence, we’d love to hear from you.