UI/UX Service Design Lead - Banking

AI overview

Lead complex service design projects with a focus on journey mapping and stakeholder engagement, utilizing tools like Figma and Miro to drive impactful service outcomes.

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

• Skilled in facilitation, co-creation, and stakeholder engagement.

• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

• Strong understanding of service design systems and frameworks.

• Familiarity with Agile and cross-functional service development.

• Experience conducting user research, service prototyping, and usability testing.

Experience:

•8 years of experience in service design or related fields.

• Experience leading complex, cross-channel service projects from discovery to delivery.

• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).

• Prior experience working in multinational and dynamic organizations.

• Strong portfolio showcasing service design outcomes and impact.

Terms and conditions:

Joining time frame: maximum 4 weeks