Job Title : UCCE Engineer
Location : Texas
Fulltime role
Requirements
Job description
▪ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE)and Cisco Voice Portal (CVP).
▪ Good understanding of Cisco UCCE Architecture, deployment models and components.
▪ Hands on experience in Cisco UCCE Call flow scripts.
▪ Good knowledge and hands on experience in Cisco CVP Scripting.
▪ Good hands on experience in CVP Micro app and knowledge in VXML application.
▪ Good hands on experience in VXML Gateway configuration and troubleshooting.
▪ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
▪ Knowledge of Cisco Unified Communication technologies and products(CUCM, CUCM IM&P, CUC)
▪ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
▪ Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
▪ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
▪ Excellent written and verbal communication, interpersonal and presentation skills.
▪ Proven planning, prioritization, and organization skills
▪ ITIL Foundation level knowledge
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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