Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Your mission
This is a hybrid role and would require 2 days per week in our offices in either Madrid or Paris
Enhance the customer’s experience by implementing new features and improve the existing ones
Work closely with other teams including other engineering teams, product, design and QA to deliver a high-quality product
Write clean scalable code and test and deploy actions and systems.
Participate in code reviews and provide feedback
Troubleshoot issues with code and provide solutions
Build tooling for a more robust and faster development process
Develop and maintain unit tests to ensure the quality of the application
Be proactive and involved in decisions about our technical stack, process but also product and UX
Write technical documentation and participate in knowledge sharing activities
Keep up-to-date with the latest development development trends and suggest improvements to the team
You should have experience of using:
Typescript
Node.js
React
AWS (Lambda, Appsync, DynamoDB, Aurora, etc)
It would be great if you also have:
Experience with any of Twilio/Bandwidth/Legos/Ruby
API development using any of Rest/GraphQL
We also use:
Slack, JIRA, Confluence, Gitlab
About You:
Minimum 4 years experience in backend development
Proficiency in Typescript and experience with Node.js and React
You have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etc
You have experience with OLTP databases like Postgres/Mysql etc
Security and quality is at the forefront of your mind in everything that you do
Good knowledge about architecture patterns
Shipping and maintaining code in production
Familiar with CI/CD process and tools
Able to communicate in English
Good communication, problem-solving and collaboration skills
Give/receive feedback and be able to bounce back
Curious, optimistic and open-minded
Be comfortable with a remote organisation and happy to gather from time to time
Who you'll work with
⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team
⬛️⬛️⬛️🔲🔲 Other Engineering Teams
⬛️⬛️🔲🔲🔲 Product/Design
⬛️⬛️🔲🔲🔲 QA
⬛️🔲🔲🔲🔲 Management
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
