Traveling Medical Assistant Operations Administrator (California Based)

Our Mission:  

MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry.  MDpanel is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparing for and supporting physical examinations, backend processing, report submissions, and billing. And, at the heart of MDpanel, our team is committed to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission. 

Position Summary:  

The Traveling Medical Assistant Operations Administrator is responsible for supporting Traveling Medical Assistants (TMAs) across all clinic locations within the entire state of California. The TMA Ops Administrator acts as a liaison between TMAs, other functions and leadership, ensuring consistent services, sufficient coverage, and high efficiency across all sites. The TMA Ops Administrator supports both administrative operations within the TMA Department and a smooth Day of Evaluation. This includes efficient resource management, optimal scheduling coverage, and a premium experience to all MDpanel QME clients to ensure quality service as a frontline operations support contact.

Essential Duties and Responsibilities:  

Leadership & Oversight 

• Collaborate with TMA Leadership to provide adequate TMA coverage. Including accommodating approved time off requests. 

• Allocate TMA coverage based on provider schedules, evaluation volume, and team availability, in the most cost-effective manner for MDpanel. 

• Provide Day of Evaluation support during escalations to Traveling Medical Assistants across regional clinic locations. 

• Support daily workflow of TMAs including scheduling, triage coordination, and resource allocation. 

• Assist with the onboarding, training, and evaluation of TMAs. 

Quality Assurance & Compliance 

• Support continuous improvement efforts for workflow and operational efficiencies. 

• Conduct audits of documentation and checkout practices through review of documentation and regular shadowing. 

• Confirm all checkouts for the day have been completed within the regions. 

• Confirm all evaluations are covered, and all TMAs are aware of their shift details.  

• Confirm all psych evaluation’s have had the MMPI-3, BECKS, and ADL have been sent to the applicant seven days prior to the evaluation occurring.  

• Conduct continuous quality improvement of key sets.  

Operational Support 

• Oversee inventory control, supply management, purchase orders, and vendor coordination. 

• Ensure standardized procedures and policies are being utilized across clinic locations in maintaining appropriate inventory onsite.  

• Support collection and adjustment of time clock corrections.  

• Tracking TMA attendance, incentives, and reporting time. Including daily consolidation of Time Card Corrections.  

Communication & Coordination 

• Communicate changes or escalations on the Day of Evaluation to Care Team and TMA Leadership. 

Qualifications:  

• 2–5+ years of combined scheduling and administrative medical office experience.  

• Minimum 2 years leadership or supervisory experience in a healthcare setting preferred. 

• Excellent organizational skills with strong attention to detail 

• Proficiency in Microsoft Office Suites and Google Suites 

• Ability to manage multiple priorities simultaneously 

• Excellent verbal and written communication skills 

• Strong leadership and interpersonal skills. 

• High level of integrity.  

• Proficiency in Salesforce and other scheduling tools are a plus. 

Additional Information: 

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.  Please note that we are unable to provide sponsorship assistance currently.  All applicants must have a valid work authorization for the country in which they are applying.  Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process. 

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. 

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact [email protected]